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Head of Global Process Excellence - Customer Demand Management Processes (m/f/d)

Location:  Munich
Stellen-ID:  11982

G+D makes the lives of billions of people more secure. We develop innovative products and solutions to safeguard payment processes, identities, connectivity, and data. With more than 160 years of experience behind us, we approach each day with renewed energy and passion. We are an international technology group and traditional family-owned company, with over 11,000 employees in 32 countries.
Creating Confidence is our path to success; and it could soon be yours, too.

Group Services (GS) is the strategic platform for G+D's internal, non-differentiating services. The legal unit in Germany with an international orientation of the management organisation provides and develops overarching tasks such as IT services, process management and business services in a standardised and efficient manner for the G+D Group.


Within the area of Global Process Excellence, we are looking for a Head of Global Process Excellence - Customer Demand Management Processes (m/f/d):


Your tasks/responsibilities:

  • You lead within Group Services the process management department for Customer Demand Management processes
  • You lead a team of appr. 15 Business Process Leads/Business Process Experts
  • You balance business requirements, company process standardization needs and business value
  • You ensure / enhance lean process management and benchmark our processes with best in class.
  • You align with Senior Executive Stakeholders (up to C-level) to ensure business alignment and optimization of business value
  • In collaboration with your business counterparts, you create business roadmaps which are translated into process and connected IT deployments
  • You act as a catalyst between business, IT and process organization
  • You drive and support the digitization roadmap of G+D
  • You support/develop and drive your team during the G+D Group Services agile transformation and act as a role model and coach
  • Together with your team you create an environment for creative, cost-efficient and business outcome driven solutions
  • You develop your team towards a proactive and delivery oriented working mode


Your profile:

  • 10 years of professional industry experience in the field of Customer Demand Management (including relevant process and IT background)
  • 5 years experience in a globally acting company in a leading role
  • Proven track record in leading and transforming teams (agile transformation, internationalization of activities, change management)
  • Expertise in state-of-the-art Customer Demand Management processes (incl. their implementation in Salesforce/SAP)
  • Intercultural competence and capability to quickly establish solid collaboration networks with your business and IT counterparts
  • Strong analytical, decision making and problem-solving skills
  • High affinity for communication and interaction with diverse matrix and disciplinary functions
  • Excellent organizational skills
  • Independent and creative attitude
  • Moderation of global and regional workshops
  • Proficiency in English (both written and spoken) is a prerequisite, German is appreciated
  • Readiness for international travel


Your benefit:

  • A wide range of training and development opportunities.
  • Flexible working hours, home office and 30 days' holiday per year
  • A company pension scheme as part of the attractive remuneration package
  • Attractive family benefits, including a summer holiday for children of G+D employees
  • Working in an internationally active family business with shared values

$$  $$ Claudia Laub $$ $$ $$ $$

We are looking forward to receiving your application!

G+D Group Services GmbH und Co. KG
Prinzregentenstrasse 159, 81677 München
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