Commercial Account Administrator KSA

Location:  Dammam
Stellen-ID:  21868

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

Scope and Purpose:

  • Sales administration, tender & proposal management, sales order processing through the whole order-to-cash process.

  • Support and monitor the customer’s outstanding payments and follow-up regularly (i.e. monthly statement of account, follow-up e-Mails, phone calls to Finance department of Customers). Escalate promptly to the Country Sales Manager when support is required.

  • Tasks involve close cooperation with Sales, Finance, Project Management and the Service Department

  • Work together and support the Country Sales Manager to achieve team targets.

  • Provide accurate reporting of numbers on a bi-weekly basis to monitor sales progress and targets using Sales Force.

Key Result Areas & Responsibilities:

  • Support the Country Sales Manager and the other departments such as Cash service operations, project management, Finance, Legal and Service in achieving the group’s targets and objectives

  • Generate customer quotations and prepare tender documents based on quotations from internal and external suppliers.

  • Prepare pricing sheets in coordination with Country Sales Manager and other departments such as Finance, Services, Project Management for necessary inputs and approvals

  • Initiate and manage external party purchase orders and monitor committed delivery times.

  • Manage order confirmation, bank guarantees, Letters of Credit, INCOTERMS, Export Control Issues

  • Monitor and report stock levels (KSA + Dubai) against open orders

  • Track and follow up on spare parts and service customer quotations 

  • Assist and attend to customer demands and requirements through verbal and written correspondence

  • Handling of orders internally and externally (SAP system, suppliers, freight forwarders, etc.) 

  • Invoicing and follow-up of outstanding payments

  • Track commercial customer SLA for MBCC cash services, provide daily reports as needed, respond to customer requests and escalate issues to Country Sales manager + Cash Services Head as needed.  

  • Monitor customer’s credit limits.

  • Communicate and report in timely manner the order, project delivery status, including spare parts deliveries to the Country Sales Manager. Escalate to the Sales Operations team any issues related to supply chain or project delivery which can affect the execution and the revenues. 

  • Consolidate technical and financial information within the defined process including costing from all departments and be responsible to get the approval for any bids or quotations. Escalate to the Country Sales Manager promptly if any delays or information are missing during this process. 

  • Owns the end-to-ed customer proposal process which include, scope of supply, internal department deliverables, cost, sign-off process, customer proposal invoicing.

  • Daily, weekly, and monthly update with accuracy of Salesforce for a smooth month end closing reporting of revenues and order income.

  • Timely creation of warranty or service contracts in CRM Service and coordination with Service for the required spare parts under warranty and for any preventive maintenance visits.

  • Accurate booking of free-of-cost spare parts in SAP.

Job Requirements:

  • 3 to 5 years of experience in sales support, sales administration, order processing preferably for the Middle East and/or Africa region.

  • General Office skills with proficient use of Microsoft Office, Microsoft Excel and Microsoft PowerPoint

  • Proficient knowledge using Salesforce

  • Excellent communication and presentation skills

  • Advanced business related degree will be an advantage

  • Fluency in written and spoken English is mandatory

  • Fluency in written and spoken Arabic is mandatory

$$  $$ HR Team Dubai $$ $$ $$ $$

We are looking forward to receiving your application!

Giesecke+Devrient Currency Technology Saudi Arabia
12611-9257, Makkah-Al-Mukarramah Branch Rd, Riyadh
We’ve printed over 140 billion banknotes.
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