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Commercial Account Administrator

Location:  Dubai
Stellen-ID:  10064

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

Scope and Purpose:

  • Sales administration / sales order processing through the whole order-to-cash process.
  • Support and monitor the customer’s outstanding payments and follow-up regularly (i.e. monthly statement of account, follow-up e-Mails, phone calls to Finance department of Customers). Escalate promptly to the Area Sales Manager when support is required.
  • Tasks involve close cooperation with Sales, Finance, Project Management and the Service Department
  • Work together and support the Area Sales Manager to achieve team targets.
  • Provide accurate reporting of numbers on a bi-weekly basis to monitor sales progress and targets using Sales Force.


Key Result Areas & Responsibilities:

  • Supporting the Area Sales Managers and the other departments such as Project Management, Finance, Legal and Service in achieving the group’s targets and objectives
  • Generate customer quotations and prepare tender documents based on quotations from internal and external suppliers 
  • Initiate and manage external party purchase orders and monitor committed delivery times.
  • Manage order confirmation, bank guarantees, Letters of Credit, INCOTERMS, Export Control Issues
  • Assist and attend to customer demands and requirements through verbal and written correspondence
  • Handling of orders internally and externally (SAP system, suppliers, freight forwarders, etc.) 
  • Invoicing and follow-up of outstanding payments
  • Monitor customer’s credit limits
  • Communicate and report in timely manner the order, project delivery status, including spare parts deliveries to the Area Sales Manager. Escalate to the Sales Operations team any issues related to supply chain or project delivery which can affect the execution and the revenues. 
  • Consolidate technical and financial information including costing from all departments and be responsible to get the approval for any bids or quotations. Escalate to the Area Sales Manager promptly if any delays or information are missing during this process. 
  • Daily, weekly, and monthly update with accuracy of Salesforce for a smooth month end closing reporting of revenues and order income.
  • Participate into bi-weekly sales team meetings and represent Area Sales Managers whilst they are travelling.
  • Timely creation of warranty or service contracts in CRM Service and coordination with Service for the required spare parts under warranty and for any preventive maintenance visits.
  • Accurate booking of free-of-cost spare parts in SAP.


Job Requirements:

  • Minimum 5 years of experience in sales support, sales administration, order processing preferably for the Middle East and/or Africa region.
  • General Office skills with proficient use of Microsoft Office, Microsoft Excel and Microsoft PowerPoint
  • Proficient knowledge using Salesforce
  • Excellent communication and presentation skills
  • Advanced business related degree will be an advantage
  • Fluency in written and spoken English is mandatory
  • Fluency in written and spoken French will be an advantage
  • Fluency in written and spoken Arabic will be an advantage

We are looking forward to receiving your application!

Giesecke+Devrient Currency Technology FZE
B1, Dubai Digital Park, Dubai Silicon Oasis
Our banknotes are the most secure works of art in
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