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Field Engineer BDS

Date: Dec 1, 2021

Location: Dubai, AE, 341274

Company: Giesecke+Devrient

Scope and Purpose:

  • Installation of Banknote Destruction Systems, and other auxiliary equipment for G+D worldwide.
  • Ensure high service quality; build up a strong link to customer's operational staff based on technical excellence and reliability.

 

Key Result Areas & Responsibilities:

  • Install Banknote Destruction Systems and other auxiliary equipment respectively  at customer site, as per the schedule provided. Adherence to schedule is mandatory.
  • Timely escalation of the risks and issues found at site as per the escalation procedure.
  • Troubleshooting the systems and perform routine preventive maintenance.
  • Conduct In-house and On-site trainings for customers when required.
  • Install other G+D products as per requirements.
  • Ensure telephone support, as required, to resolve the issues.
  • Other duties as required and instructed by the team leader.
  • Ensure customer satisfaction.

 

Job Requirements:

  • Engineering degree or similar education.
  • 3 to 5 years of experience in field service of high tech electromechanical and hydraulic systems, preferably within the Africa / Middle East region.
  • Preference will be given to candidates having previous experience in installation and maintenance of banknote destruction machines.
  • Knowledge of engineering drawings and specifications.
  • Good communication skills.
  • Ability to work in teams and flexibility.
  • Proficient in MS Office Applications ( Word, PowerPoint, Excel).
  • Fluency in written and spoken English is mandatory.
  • Language skills in French and Arabic languages will be a definitive advantage.
  • Candidate must be willing to travel extensively world-wide, also ready for longer stays abroad.