Field Software Service Engineer - Implementation and Application Support - Angola

Location:  Dubai
Stellen-ID:  22539

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

Scope and Purpose: 

  • Implement software packages at customer sites 

  • Respond to and troubleshoot all customer software issues for G+D SWS products. 

  • Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required. 

Technical Skills: 

  • Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS 

  • Proficient with war, ear application deployment in Java EE Application Servers environment. 

  • Deep understanding of JDBC and JMS connection management within WebSphere, Jboss 

  • Experience with .NET application installation and deployment 

  • Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications 

  • Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP. 

  • Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills 

Key Result Areas & Responsibilities:  

  • Document all issues in G+D’s issue tracking system 

  • Setup and configuration of test environment in order to duplicate issues 

  • Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required. 

  • Assist in the preparation of reports for customer communication 

  • Establish and maintain excellent working relationship with all customers at all times 

  • Keep up-to-date with technical and G+D product knowledge 

  • Lead Implementation activities at customer site 

  • Provide training on software as required 

  • Create documentation (Support/Training) as required 

Job Requirements: 

  • Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable. 

  • Excellent verbal, written communication and interpersonal skill are a must. 

  • Strong analytical, problem-solving skills, ability for multitasking and good organizational skills. 

  • Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment. 

  • Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information. 

  • Flexibility to work long hours as necessary and able to handle high pressure in a professional manner.

$$  $$ HR Team Dubai $$ $$ $$ $$

We are looking forward to receiving your application!

Giesecke+Devrient Currency Technology FZE
B1, Dubai Digital Park, Dubai Silicon Oasis
We are shaping the future of currency based on 170
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