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Regional Manager Order Management - Service Backbone Operations

Location:  Dubai
Stellen-ID:  24962

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

Scope and Purpose:

  • The incumbent the Service Order Management function across MEA ensuring that the team achieves its objectives in accordance with regional and global directives and process, with a strong focus on "on time delivery fulfillment", and in close collaboration with, and support to, internal departments.

  • The core objective of the Service Order Management function is, through effective order management, ensuring that the required services, spare parts, adaptation, volume products and exchange-repairs are delivered to the customer on time.

Key Result Areas & Responsibilities:

  • Ensure OM team members are trained and enabled to meet with their functional deliverables

  • Workload assignment and management.

  • Monitor and manage team performance.

  • Performance and status reporting (structures and ad-hoc).

  • Escalation management.

  • Support the global organisation in seeking and implementing optimisations and improvements.

  • Continuously monitor, with SCM, the ability to meet customer demands.

  • Directly manage critical issues resolution.

  • Support Salesforce Maintenance.

  • Responsible for accurate execution of commercial terms of service contracts, invoicing and follow up of outstanding payments all in accordance with internal guidelines and processes.

  • Manage and steer Service Contract Administration (CRM).

  • Key Performance Indicators - KPI (generic), individual targets will be agreed yearly

    • Financials 

      • (To succeed financially, what should we deliver to our stakeholders?)

      • On time invoicing of customer orders for spare parts, volume machines and service orders 

    • Business Processes

      • (To satisfy our shareholders and customers, what business processes should we excel at?)

      • 95 % OLA / SLA according to definition

    • Customer Satisfaction 

      • (To achieve our vision, how should we appear to our customers?)

      • Meet defined delivery time

Requirements:

  • Personality / Skills / Professional Qualification & Experience

  • Degree in Business Management

  • Experience in order processing and logistics (forward and backwards)

  • Analytical mindset with a structures and independent working style

  • Structured work style with a strong team orientation 

  • Strong communication skills

  • Strong time management and planning skills

  • In-depth knowledge of export regulations and Incoterms 

  • Broad knowledge of SAP ECC and CRM modules 

  • Proficient in spoken and written English

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. 

 $$ HR Team Dubai $$ careers-dxb@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=24962&career_ns=job_application

We are looking forward to receiving your application!
Giesecke+Devrient Currency Technology FZE
B1, Dubai Digital Park, Dubai Silicon Oasis
www.gi-de.com/careers
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