Apply now »

Service Channel Manager

Location:  Dulles
Stellen-ID:  25386

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

Summary

The Service Channel Manager drives all service sales related aspects in the assigned territory that are assigned to resellers and subcontractors, ensuring a profitable Services Revenue while maximizing the initial service attach rate, quota achievement and service delivery quality.

Channel Partner Types

  • Resellers – selling our products and services, providing service delivery for the sold products

  • Agent – selling our products, no service delivery

  • Service Subcontractor – service delivery partner of G+D

 

This position will be responsible for leading the selection of partners by territory and by customer, assuring that the selected partner has the capability to perform the services required and achieves direct and indirect attach-rate targets.The role requires close collaboration with Solution and Key Account Sales Teams, Service Leadership, and local management to be aligned in front of customers and partners.

 

Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Service Partner Engagement

  • Evaluation and selection of Service Partners

  • Performance of channel partners through driving the reseller engagement with focus on service sales & service delivery quality, according to the global service channel program guidelines

  •  Reseller revenue target setting, documented in Annual Partner Business Plan

  •  Ensure execution of Services Sales and Delivery initiatives (as defined in Annual Partner Business Plan)

  •  Management of service partners (subcontractor) performance

  • Compliance with training and call handling requirements

  • Performance to contracted SLA’s

  •  Escalation of performance or equipment issues

  •  Inventory control procedures

  •  Understand customer requirement & business needs, to become the trusted advisor for service topics, both internally and externally

Required Skills/Knowledge:

  •  Understanding of end to end service delivery workflows
  • Strong interpersonal capabilities
  •  Sales driven, results/action-oriented and self-motivating
  • Strong coordination, communication, negotiation and presentation skills
  • Professional in regional main language and English

Travel Required

· Up to 60% of time

Required Education and Experience

  • Business Management degree or equivalent experience
  •  More than 5 years of experience in B-B Sales roles, Service Business Development, or Service Partner Management
  •  Knowledge of value selling techniques

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

$$ Giesecke+Devrient Currency Technology America, Inc. endeavors to make www.gi-de.com/en/careers/jobs accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)480-2300 or gdctai-hr@gi-de.com.
 

Giesecke+Devrient Currency Technology America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

 $$  $$ $$ $$  $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=25386&career_ns=job_application

We are looking forward to receiving your application!
Giesecke+Devrient Currency Technology America, Inc.
45925 Horseshoe Dr, Sterling, VA 20166
www.gi-de.com/careers
CT_meeting_mf
We are shaping the future of currency based on 170
I’m proud of what we do:


Nearest Major Market: Washington DC

Apply now »