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Electromechanical Field Service Technician II

Location:  East Rutherford
Requisition-ID:  3843

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. Join us and learn more about how we can shape the future of payment technology – together.

Position Location is home office can be in the Brooklyn, NY area.

 

JOB SUMMARY: 

 

A Level II Field Engineer will perform customer-site servicing and repair of complex electromechanical equipment and will maintain a high level of customer satisfaction through the use of data- driven tools, proactive attention to customer requirements and positive customer interactions. This position provides support to customers on operational or maintenance aspects of equipment, serves as customer contact on technical and service related problems, diagnoses mechanical, hardware, software and systems failures using established procedures with little guidance, determines the most cost effective repair/resolution to minimize customer downtime, and prepares reports for analysis of product failure trends and serviceability issues.  This position requires the flexibility to work long hours and travel as necessary. 

 

DUTIES AND RESPONSIBILITIES:

 

  • Applies company policies and procedures to complete routine tasks. 
  • Responds to service calls promptly, performs maintenance of equipment systems at a customer site on a variable shift schedule that is determined by customer needs, and assists operators with operational problems that occur during a shift. 
  • Performs all administrative duties including record keeping, reporting, and inventory management in an accurate and timely manner. 
  • Maintains and develops technical competence through formal training programs, on-site training, and on-the-job training. 
  • Adheres to all required company policies concerning confidentiality of company information as well as customer policies procedures including Custody and Control Procedures. 
  • Manages parts inventory, coordinates shipment of parts for repair and replenishment, and maintains the inventory of tools and test equipment. 
  • Records maintenance activities using approved methods and procedures. 
  • Follows escalation procedures to ensure that problems are resolved expeditiously and that timely communications are maintained with designated G+D personnel and customer management. 
  • Actively promotes a high level of customer satisfaction by maintaining open communications and providing pro-active attention to customer requirements. 
  • Demonstrates flexibility to travel, as necessary, in support of business needs, including travel to provide coverage for other Field Engineers during vacations, illnesses, etc.  Coverage can be at a home site or could require travel to other sites. 
  • Performs all activities in a safe manner and adheres to company policies and procedures relating to safety. 
  • Performs other duties as assigned.

  

QUALIFICATIONS & SKILLS:

 

  • AAS Degree in Electrical/Mechanical Engineering or another relevant discipline or high school diploma (or equivalent) plus two years’ work experience (preferably in a field service environment) required. 
  • Hands on experience with electro-mechanical equipment a plus. 
  • Must possess effective oral and written communication skills.

 

 

Giesecke+Devrient Currency Technology America, Inc. endeavors to make https://www.gi-de.com/en/us/career/jobs/ accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)480-2300 or gdctai-hr@gi-de.com.
 

Giesecke+Devrient Currency Technology America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

We are looking forward to receiving your application!

Giesecke+Devrient Currency Technology America, Inc.
45925 Horseshoe Dr, Sterling, VA 20166
www.gi-de.com/en/us/career/jobs
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5,000 cash centers rely on our technology.
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Nearest Major Market: New York City
Nearest Secondary Market: Newark