Dynamics CRM Consultant - Technical

Location:  Gurugram
Stellen-ID:  23968

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

Task & Responsibilities

  • Analysis of the business needs for the various G+D business units and advising them on the definition and implementation of the CRM requirements
  • Detailing, reviewing business requirements and creating epics, features and user stories accordingly
  • Advising business users on best practices for CRM, development or integration processes
  • Quality assurance of the technical and functional design
  • Analysis of individual customer requirements and designing solutions for MS Dynamics 365 Customer Service and Field Service
  • Contribution to the international rollouts of the Dynamics CRM solution to the subsidiaries
  • Taking ownership of the realization of new features or IT demands in collaboration with the development team
  • Global second level support for Dynamics CRM users
  • Ensuring the ongoing operation in the area Dynamics CRM



  • Degree in computer science, economics or comparable
  • 5+ years of professional experience with MS Dynamics 365 CRM
  • Several years of experience in consulting and implementation of solutions based on MS Dynamics 365 Customer Service and Field Service
  • Very good knowledge of creating functional and technical concepts 
  • Strong understanding of customer service and field service processes and out-of-the-box features available in MS Dynamics 365 CRM
  • Very good understanding of and ability to configure security groups, roles and teams
  • Strong knowledge of building and configuring CRM forms, views, dashboards and flows
  • Very good Power Platform knowledge – Model driven apps, power automate, Power pages, Power BI
  • Project experience in service processes and their digitization
  • Basic technical knowledge in the Dynamics customizations, JavaScript, C#, .NET, HTML, including plugins, scripting and form creation would be a plus
  • Knowledge and experience with integrating Dynamics with SAP ERP would be a plus
  • Comfortable with using DevOps as backlog and sprint management tool
  • Knowledge about configuration of DevOps CI/CD pipelines would be a plus
  • Very good analytical and communication skills
  • Very good written and spoken English skills
  • Team spirit and an efficient and solution-oriented way of working



$$  $$ Arvina Mehta $$ arvina.mehta@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=23968&career_ns=job_application

We are looking forward to receiving your application!

Giesecke & Devrient India Private Limited
Plot No. 02, EHTP, Sector - 34, Gurugram – 122001
More than 1,400 service experts are deployed world
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