Customer Service Engineer

Responsibilities:

• Be responsible for banknote processing systems’ installation
• Provide service maintenance and after sales services for banknote processing systems
• Handle inquires and complaints from customers
• Provide support on new product launch, demo and product presentation
• Be responsible for service documentations (service report and spare parts transaction)
• Spare parts inventory management and control
• Manage and implement preventive and corrective maintenance program to ensure the banknote processing systems in customer sites are in good condition.
• Conduct fault analysis and formulate maintenance and improvement plan
• Compile management report and purpose recommendations for service enhancement
• Audit and facilitate the implementation of service support to compile with safety requirement
• Perform any ad hoc projects as required from time to time; and undertake functions and responsibilities of the company as reasonably assigned by the management.

Job Requirements:

• Degree or Diploma holder in Mechanical /Electronic Engineering /Electrical Engineering or equivalent
• Fresh graduate may be considered as junior customer service engineer
• Aggressive, self-motivated and able to work independently
• Good communication skill, coordination and time management skill
• Fluent in speaking and writing English and Chinese
• Good Computer knowledge and literacy

$$  $$  $$ $$ $$  $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=15464&career_ns=job_application