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Customer Service Engineer

Location:  Hong Kong
Stellen-ID:  15464

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D. 

The whole world trusts us when it comes to digital, physical or electronic payments. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry.  As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Responsibilities:

  • Be responsible for banknote processing systems’ installation
  • Provide service maintenance and after sales services for banknote processing systems
  • Handle inquires and complaints from customers
  • Provide support on new product launch, demo and product presentation
  • Be responsible for service documentations (service report and spare parts transaction)
  • Spare parts inventory management and control
  • Manage and implement preventive and corrective maintenance program to ensure the banknote processing systems in customer sites are in good condition.
  • Conduct fault analysis and formulate maintenance and improvement plan
  • Compile management report and purpose recommendations for service enhancement
  • Audit and facilitate the implementation of service support to compile with safety requirement
  • Perform any ad hoc projects as required from time to time; and undertake functions and responsibilities of the company as reasonably assigned by the management.

 

Job Requirements:

  • Degree or Diploma holder in Mechanical /Electronic Engineering /Electrical Engineering or equivalent
  • Fresh graduate may be considered as assistant customer service engineer
  • Aggressive, self-motivated and able to work independently
  • Good communication skill, coordination and time management skill
  • Fluent in speaking and writing English and Chinese
  • Good Computer knowledge and literacy

$$  $$  $$ $$ $$  $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=15464&career_ns=job_application

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

We are looking forward to receiving your application!
Giesecke & Devrient Asia Pacific Limited
3103, Sun Hung Kai Ctr, 30 Harbour Rd, Wanchai, HK
www.gi-de.com/careers
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We are shaping the future of currency based on 170
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