Customer Service Engineer

Location:  Hong Kong
Stellen-ID:  15464

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!


  • Be responsible for banknote processing systems’ installation
  • Provide service maintenance and after sales services for banknote processing systems
  • Handle inquires and complaints from customers
  • Provide support on new product launch, demo and product presentation
  • Be responsible for service documentations (service report and spare parts transaction)
  • Spare parts inventory management and control
  • Manage and implement preventive and corrective maintenance program to ensure the banknote processing systems in customer sites are in good condition.
  • Conduct fault analysis and formulate maintenance and improvement plan
  • Compile management report and purpose recommendations for service enhancement
  • Audit and facilitate the implementation of service support to compile with safety requirement
  • Perform any ad hoc projects as required from time to time; and undertake functions and responsibilities of the company as reasonably assigned by the management.


Job Requirements:

  • Degree or Diploma holder in Mechanical /Electronic Engineering /Electrical Engineering or equivalent
  • Fresh graduate may be considered as junior customer service engineer
  • Aggressive, self-motivated and able to work independently
  • Good communication skill, coordination and time management skill
  • Fluent in speaking and writing English and Chinese
  • Good Computer knowledge and literacy

$$  $$  $$ $$ $$  $$

We are looking forward to receiving your application!

Giesecke & Devrient Asia Pacific Limited
3103, Sun Hung Kai Ctr, 30 Harbour Rd, Wanchai, HK
More than 1,400 service experts are deployed world
I’m proud of what we do: