Information Technology Administrator

PURPOSE OF THE JOB:

To provide comprehensive technical support and assistance to users within Giesecke and Devrient (G+D), ensuring the seamless operation of the organization's technological infrastructure, which is vital to the success and efficiency of its operations.

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

• Oversee user account management, including creation, modification, and deletion, ensuring correct access permissions in line with company policies.

• Troubleshoot and resolve network connectivity issues, including wired and wireless connections, routers, switches, and firewalls.

• Contribute to the creation of training materials and documentation to enhance users' understanding of IT systems and industry best practices. Provide on-demand training and user support.

• Support IT initiatives, including system upgrades, migrations, and deployments, by assisting with planning, testing, and implementation.

• Maintain an accurate inventory of IT assets, such as hardware, software licenses, and peripherals, and assist with procurement and asset management.

• Ensure strict adherence to IT policies, procedures, and regulatory standards. Promote the implementation of security policies to safeguard company data and systems.

• IT Hardware Asset Management  & to ensure that all associated process are followed upon receipt of new equipment.

• Stay up-to-date with emerging technologies and best practices in IT, continuously developing skills through training and self-study.

• Provide remote assistance to users facing technical challenges through phone, email, or remote desktop tools, delivering clear and effective solutions.

• Collaborate with other IT team members to deliver holistic support and contribute to the success of IT operations.

• Document IT procedures, troubleshooting steps, and solutions to create a valuable knowledge base for future use.

BASIC REQUIREMENTS:

• Proficiency in troubleshooting computer hardware and software.

• Familiarity with operating systems such as Windows Server 2022, Windows 11 and Linux.

• Proficiency and understanding of VMWare .

• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, etc.

• Proficiency in commonly used software applications, including Microsoft Office Suite, email clients, and web browsers.

• Basic understanding of cybersecurity principles and best practices.

• Capability to set up and configure computer systems, printers, and other peripherals.

ACADEMIC QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or a related field (if applicable).

• Relevant certifications such as CompTIA A+, Network+, ITIL and MCSE

EXPERIENCE:

• Experience in technical support roles.

• Strong customer service skills.

• Solid knowledge of software and hardware.

• Excellent troubleshooting and problem-solving abilities.

• Experience in teamwork and cross-functional collaboration.

PERSONAL ATTRIBUTES:

• Fluent communication skills, both written and verbal, in English.

• Strong integrity and professionalism.

• Ability to follow instructions and adhere to procedures.

• Commitment to organizational values and principles.

• Ability to work under pressure.

• Capable of working independently as well as part of a team.

• High attention to detail and accuracy.

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. 

 $$ Venesa Lubisi $$ venesa.lubisi@gi-de.com $$ 0027 11 309 4900 $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=25284&career_ns=job_application