Information Technology Administrator

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

• User account management, including creation, modification, and deletion, ensuring correct access permissions in line with company policies.
• Troubleshoot and resolve network connectivity issues, including wired and wireless connections, routers, switches, and firewalls.
• Contribute to the creation of training materials and documentation to enhance users' understanding of IT systems and industry best practices. Provide on-demand training and user support.
• Support IT initiatives, including system upgrades, migrations, and deployments, by assisting with planning, testing, and implementation.
• Maintain an accurate inventory of IT assets, such as hardware, software licenses, and peripherals, and assist with procurement and asset management.
• Ensure strict adherence to IT policies, procedures, and regulatory standards. Promote the implementation of security policies to safeguard company data and systems
• IT Hardware Asset Management  & to ensure that all associated process are followed upon receipt and issuing of new equipment.
• Assist Team members in managing software security vulnerabilities.
• Stay up-to-date with emerging technologies and best practices in IT, continuously developing skills through training and self-study.
• Provide remote assistance to users facing technical challenges through phone, email, or remote desktop tools, delivering clear and effective solutions.
• Collaborate with other IT team members to deliver holistic support and contribute to the success of IT operations.
• Document IT procedures, troubleshooting steps, and solutions to create a valuable knowledge base for future use.

BASIC REQUIREMENTS:

• Proficiency in troubleshooting computer hardware and software.
• Familiarity with operating systems such as Windows Server 2022 and Windows 11.
• Proficiency and understanding of VMWare .
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, etc.
• Proficiency in commonly used software applications, including Microsoft 365 suite.
• Basic understanding of cybersecurity principles and best practices.
• Capability to set up and configure computer systems, printers, and other peripherals.

ACADEMIC QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or a related field (if applicable).
• Relevant certifications such as CompTIA A+, Network+, ITIL, Sec+
• AZURE Administration will be an advantage.

EXPERIENCE:

• Technical Support Experience.
• Customer Service Skills.
• Software and Hardware Knowledge.
• Troubleshooting and problem-Solving abilities.
• Teamwork and Collaboration.

PERSONAL ATTRIBUTES:

• Must be able to communicate fluently and write reports in English
• Act with integrity and professionalism
• Following instructions & procedures
• Adhering to principles and values
• Cope with pressure
• Be able to work in a team as well as independently
• Accuracy and attentiveness to detail

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. 

 $$ Ignacia Dlamini $$ ignacia.dlamini@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=26757&career_ns=job_application