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Services Enablement Manager (Currency Technology)

Location:  Johannesburg
Stellen-ID:  16421

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

  • Ensure G+D and SP continually exceed customer expectations in the provision of services, pro-actively take service quality initiatives or roll out excellence initiatives taken by the Customer Support Manager.

  • Ensure redundant service coverage by SP.

  • Organize G+D support for day-to-day (SP) Services and pro-actively manage major support issues.

  • Clearly and consistently communicate the expectations of G+D to SP and continually improve the service delivery quality of SP

  • Pro-actively identify ongoing SP training needs (tools, service and technical training) and mobilize the required G+D resources to provide this training.

  • Track and communicate training needs and progress.

  • Roll-out of (new) G+D tools and processes with SP (or SP tool access at G+D if applicable).

  • Ensure SP and G+D teams have the required access and knowledge for seamless collaboration and customer support.

  • Responsible for the management and filing of all SP documentation (agreements, partner database, access and tools, reports, communication) - not limited to but including:

  • SP skills and certifications

  • SP contact information

  • Site installation data (location)

  • Service records by:

  • Country  Machine Serial                  

  • SPCustomer

  • Part Usage data

ACADEMIC QUALIFICATIONS:

  • Related NDip/ Degree  

EXPERIENCE:

  • Minimum of 5 years’ experience in the distribution sector (e.g. IT, cash processing systems).

  • Minimum of 5 years’ experience and proven track record managing channel partners and/or vendors.

  • Minimum of 2 years in Service Delivery Management

  • Minimum of 3 years’ experience and a proven track record in channel sales.

KNOWLEDGE, SKILL & ABILITIES:

  • Excellent communicator, able to explain complex subjects to a varied audience – facilitate training.

  • Able to summarize data and present it in an easy-to-digest and convincing format.

  • Be able to filter complex issues into the correct area of concern (e.g. Software, Hardware, Calibration, Quality…)

  • Excellent people skills – able to drive teams to execute

  • Self-directed and motivated

  • Strong problem solving and analytical skills

  • Advanced computer literacy

  • Data analysis – able to draw conclusions from available service related data

  • Be able to work under pressure

$$  $$ Venesa Lubisi $$ venesa.lubisi@gi-de.com $$ +27 11 409 4900 $$ +27 78 448 0565 $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=16421&career_ns=job_application

We are looking forward to receiving your application!

Giesecke+Devrient Currency Technology South Africa
Oxford Parks, 3rd Floor, 8 Parks Boulevard Buildin
www.gi-de.com/careers
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We are shaping the future of currency based on 160
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