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Technical Resource Planner

Location:  Johannesburg
Stellen-ID:  17721

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

  • Developing a forecasting model across all customer contact channels, factoring in seasonal activity by customers
  • Produce accurate workload projections, resource gap analysis and resource plans to ensure the business can meet critical SLAs.
  • Working closely with operational leaders to ensure the appropriate recruitment plans are in place.
  • Managing shrinkage and annual leave bookings.
  • Produce weekly schedules across the operation, monitoring adherence and effectiveness of schedules to continually improve and create accurate forecasts.
  • Analysing data to provide opportunities to improve utilisation.
  • Continuously analyse resource data to find opportunities to develop the resource allocation.
  • Working closely with all relevant parties (Including Service Excellence department) to ensure that the planned job progress is feasible and complies with contractual documents.
  • Review schedule trends to identify problem areas and recommend corrective action to management
  • Manage training and development for technical arena including trainees 
  • Set-up and manage a more comprehensive trainee programme
  • Ensure that performance reviews are conducted for the department
  • Identify skills gaps and develop action plan to close gaps

ACADEMIC QUALIFICATIONS:

  • Relevant technical qualification

EXPERIENCE:  

  • Experience in a technical resource planning role
  • Mentoring and coaching co-workers
  • Experience in data analysis

KNOWLEDGE, SKILL &ABILITIES:

  • Prior experience managing teams
  • Project Management Fundamentals
  • Problem Solving and Strategic Thinking
  • Ability to work under pressure
  • Strong communication skills (telephonic, written and presentation skills) essential
  • Strong documentation skills
  • Ability to multitask and prioritise workload
  • Solutions-focused
  • You have experience guiding teams through planning, prioritization, and execution of work
  • Self-motivated with an ability to navigate through ambiguity and bring a project to completion with limited directions

 

$$  $$ Venesa Lubisi $$ venesa.lubisi@gi-de.com $$ 0027 11 309 4900 $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=17721&career_ns=job_application

We are looking forward to receiving your application!

Giesecke+Devrient Currency Technology South Africa
Oxford Parks, 3rd Floor, 8 Parks Boulevard Buildin
www.gi-de.com/careers
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We are shaping the future of currency based on 160
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