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Date: Nov 13, 2021

Location: Johannesburg, ZA, 2170

Company: Giesecke+Devrient


Location: Johannesburg Ormonde or Cleint Primeses 

Job Summary Statement:The candidate that will be occupying this position will be the support contact responsible for making use of special technical tools to address and fix the technical issues experienced at our customer sites.  




  • Maintain customer relationship 

  • Must be able to adhere to and meet with  all customer Service Level agreements   

  • Handle Inbound Calls to per company policy 

  • To Repair, Service and Maintain machines at customer sites on a shift  availability schedule  

  • To assist with Troubleshooting and customer Complaints  

  • Action and close all calls within customer Service Level Agreements and mean time to Respond  

  • Complete administration within time frames as per policies 

  • Able to develop and prepare reports providing feedback on service interventions 

  • Must be able to identify opportunities on improving work processes and recommend appropriate action or solutions 

  • Manage all allocated inventories (spare parts ect)  

  • To assist with various projects as directed by management  

  • To Comply to the Quality Management System  



  • Must be living in or willing to relocate anywhere in the country 

  • Must be in possession of a reliable vehicle  

  • Must be in possession of a valid driver’s licence 

  • Proficient in English, French and Portuguese 



  • National Diploma/ B-tech / Degree in Electrical Engineering or Electro-mechanical 

  • A + and N + Qualification  



  • 3 to 4 years electro-mechanical working experience 

  • Essential to have experience in dealing with customers  at multiple levels 

  • Must be able to work unsupervised and with a sense of urgency 



  • Strong communication and open personality 

  • Must be able to communicate fluently and write reports in English 

  • Act with integrity and professionalism; 

  • Following instructions & procedures; 

  • Adhering to principles and values; 

  • Cope with pressure; 

  • Good administrative skills; 

  • Be able to work in a team as well as independently; 

  • Accuracy and attentiveness to detail; 


We accept online applications only. no email CVs will be accepted.

For any enquiries please send you email to: hr.gdsaf@gi-de.com


While the company’s recruitment policy stipulates that all positions will be advertised, provision is also made for appointments to be made in accordance with the company’s succession planning strategy and practice when filling vacancies. 

If you do not hear from us within 7days after closing date of the position, please consider your application unsuccessful.