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Technician

Location:  Johannesburg
Stellen-ID:  16423

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):  

  • Maintain customer relationship 
  • Must be able to adhere to and meet with  all customer Service Level agreements   
  • Handle Inbound Calls to per company policy 
  • To Repair, Service and Maintain machines at customer sites on a shift  availability schedule  
  • To assist with Troubleshooting and customer Complaints  
  • Action and close all calls within customer Service Level Agreements and mean time to Respond  
  • Complete administration within time frames as per policies 
  • Able to develop and prepare reports providing feedback on service interventions 
  • Must be able to identify opportunities on improving work processes and recommend appropriate action or solutions 
  • Manage all allocated inventories (spare parts ect)  
  • To assist with various projects as directed by management  
  • To Comply to the Quality Management System  

BASIC REQUIREMENTS  

  • Must be living in or willing to relocate anywhere in the country 
  • Must be in possession of a reliable vehicle  
  • Must be in possession of a valid driver’s licence 
  • Proficient in English, French and Portuguese 

ACADEMIC QUALIFICATIONS:  

  • National Diploma/ B-tech / Degree in Electrical Engineering or Electro-mechanical 
  • A + and N + Qualification  

EXPERIENCE:   

  • 3 to 4 years electro-mechanical working experience 
  • Essential to have experience in dealing with customers  at multiple levels 
  • Must be able to work unsupervised and with a sense of urgency 

PERSONAL ATTRIBUTES:  

  • Strong communication and open personality 
  • Must be able to communicate fluently and write reports in English 
  • Act with integrity and professionalism; 
  • Following instructions & procedures; 
  • Adhering to principles and values; 
  • Cope with pressure; 
  • Good administrative skills; 
  • Be able to work in a team as well as independently; 
  • Accuracy and attentiveness to detail

$$  $$ Venesa Lubisi $$ venesa.lubisi@gi-de.com $$ +27 11 409 4900 $$ +27 78 448 0565 $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=16423&career_ns=job_application

We are looking forward to receiving your application!

Giesecke+Devrient Currency Technology South Africa
Crownwood Office Park, Block E, 100 Northern Parkw
www.gi-de.com/careers
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We are shaping the future of currency based on 160
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