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Technician (Polokwane)

Location:  Johannesburg
Stellen-ID:  16791

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):  

  • Maintain customer relationship 
  • Must be able to adhere to and meet with all customer Service Level Agreements   
  • Handle inbound calls as per company policy 
  • To repair, service and maintain machines at customer sites on a shift availability schedule  
  • To assist with troubleshooting and customer complaints  
  • Action and close all calls within customer Service Level Agreements 
  • Complete administration within time frames as per policies 
  • Must be able to develop and prepare reports providing feedback on service interventions 
  • Must be able to identify opportunities on improving work processes and recommend appropriate action or solutions 
  • Manage all allocated inventories (spare parts etc.)  
  • To assist with various projects as directed by management  
  • To comply to the Quality Management System

BASIC REQUIREMENTS  

  • Must be living in or willing to relocate anywhere in the country 
  • Must be in possession of a reliable vehicle  
  • Must be in possession of a valid driver’s licence 

ACADEMIC QUALIFICATIONS:  

  • National Diploma/ B-tech / Degree in Electrical Engineering  
  • A + and N + Qualification  

EXPERIENCE:  

  • 3 to 4 years electrical engineering working experience
  • Essential to have experience in dealing with customers at multiple levels
  • Must be able to work unsupervised and with a sense of urgency

PERSONAL ATTRIBUTES: 

  • Strong communication and open personality
  • Must be able to communicate fluently and write reports in English
  • Act with integrity and professionalism;
  • Following instructions & procedures;
  • Adhering to principles and values;
  • Cope with pressure;
  • Good administrative skills;
  • Be able to work in a team as well as independently;
  • Accuracy and attentiveness to detail

$$  $$ Venesa Lubisi $$ venesa.lubisi@gi-de.com $$ 0027 11 309 4900 $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=16791&career_ns=job_application

We are looking forward to receiving your application!

Giesecke+Devrient Currency Technology South Africa
Crownwood Office Park, Block E, 100 Northern Parkw
www.gi-de.com/careers
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We are shaping the future of currency based on 160
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