Technician (Polokwane)

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):  

• Maintain customer relationship 
• Must be able to adhere to and meet with all customer Service Level Agreements   
• Handle inbound calls as per company policy 
• To repair, service and maintain machines at customer sites on a shift availability schedule  
• To assist with troubleshooting and customer complaints  
• Action and close all calls within customer Service Level Agreements 
• Complete administration within time frames as per policies 
• Must be able to develop and prepare reports providing feedback on service interventions 
• Must be able to identify opportunities on improving work processes and recommend appropriate action or solutions 
• Manage all allocated inventories (spare parts etc.)  
• To assist with various projects as directed by management  
• To comply to the Quality Management System

BASIC REQUIREMENTS  

• Must be living in or willing to relocate anywhere in the country 
• Must be in possession of a reliable vehicle  
• Must be in possession of a valid driver’s licence 

ACADEMIC QUALIFICATIONS:  

• National Diploma/ B-tech / Degree in Electrical Engineering  
• A + and N + Qualification  

EXPERIENCE:  

• 3 to 4 years electrical engineering working experience
• Essential to have experience in dealing with customers at multiple levels
• Must be able to work unsupervised and with a sense of urgency

PERSONAL ATTRIBUTES: 

• Strong communication and open personality
• Must be able to communicate fluently and write reports in English
• Act with integrity and professionalism;
• Following instructions & procedures;
• Adhering to principles and values;
• Cope with pressure;
• Good administrative skills;
• Be able to work in a team as well as independently;
• Accuracy and attentiveness to detail

$$  $$ Venesa Lubisi $$ venesa.lubisi@gi-de.com $$ 0027 11 309 4900 $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=16791&career_ns=job_application