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Customer Support Engineer

Location:  London
Stellen-ID:  18083

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

Covering a Customer site in Bristol, we are looking to recruit a shift-based Customer Support Engineer to join our Engineering Team to work on planned maintenance and reactive breakdown repair of Production equipment.


The Customer Support Engineer will be required to work with the other engineers on rotating early – late shifts and be involved with the servicing, repair and physical installation requirements on site. All associated administrative duties such as repair logs and stock movements must be completed to a high standard and in a professional manner. The site operates on a 2-shift Monday to Friday basis, and therefore Production equipment availability is paramount. The successful candidate must be able to work to tight timeframes in a safe and responsible manner, have a quick and analytical mindset and be able to apply fixes to ensure equipment downtime is minimised.


A requirement to work night shift (when required) will also form part of the role.


Position Overview

  • Safe and considered methods of working
  • Servicing / planned maintenance of Production equipment
  • Reactive repair of Production equipment
  • Assistance in installation and commissioning of new equipment
  • Fault finding and root cause analysis
  • Effective hand-over of repaired equipment to Production Operators
  • Management of stock
  • Completion of all required paperwork
  • Ensuring adherence to manufacturer's specifications and other regulatory bodies


Position Requirements

  • Formal Electrical/Mechanical qualification desired
  • Experience carrying out fault finding on electrical circuits (inc. single phase HV kit)
  • Mechanical maintenance experience essential (motors, gears, encoders, bearings, clutches, etc.)
  • In-depth control systems knowledge and understanding highly desirable
  • Previous experience of PLCs advantageous
  • Weekend flexibility (rotating Saturday morning shift)


Additional Requirements

  • Experience in Datacard products preferable but not essential
  • Experience in Printer products preferable but not essential
  • Experience in Enveloper equipment preferable but not essential

$$  $$  $$ $$ $$  $$

We are looking forward to receiving your application!

Giesecke+Devrient Currency Technology GB Ltd
Unit 7, Torc MK, Chippenham Drive, Milton Keynes
5,000 cash centers rely on our technology.
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