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Software Support Engineer

Location:  Riyadh
Stellen-ID:  11066

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!

Scope and Purpose:

  • Implement software packages at customer sites
  • Respond to and troubleshoot all customer software issues for all G+D SWS products.
  • Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.

Key Result Areas & Responsibilities:

  • Must be willing to work in a 24x7 environment. Must be willing to travel on-site and for extended periods if required.
  • Document all issues in G+D’s issue tracking system 
  • Setup and configuration of test environment in order to duplicate issues 
  • Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required. 
  • Assist in the preparation of reports for customer communication 
  • Establish and maintain excellent working relationship with all customers at all times 
  • Keep up-to-date with technical and G+D product knowledge 
  • Lead Implementation activities at customer site
  • Provide training on software as required
  • Create documentation (Support/Training) as required

Job Requirements:

  • Diploma or Degree in Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable. 
  • Excellent verbal, written communication and interpersonal skill are a must. 
  • Strong analytical, problem-solving skills, ability for multitasking and good organizational skills. 
  • Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment. 
  • Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information. 
  • Generates enthusiasm and support of company objectives and is trustworthy and credible. 
  • Experience with setting up database servers, application servers and reporting servers
  • Demonstrated skills in operating systems (MS platform – NT/XP/Windows 7, SERVER2012, CITRIX) database systems (MS SQL 2012, Oracle) and application systems (IBM Websphere, JBoss)
  • Working knowledge of used programming languages (e.g. Java, .NET, C#) is desirable and have excellent ability to communicate and work effectively with other team members in a multicultural and international environment. 
  • Need to utilize sound judgment in dealing with business information. 
  • The ability to make recommendations for continuous quality improvements in all areas of accountability. 
  • Flexibility to work long hours as necessary and able to handle high pressure in a professional manner

We are looking forward to receiving your application!

Giesecke+Devrient Currency Technology Saudi Arabia
12611-9257, Makkah-Al-Mukarramah Branch Rd, Riyadh
Our banknotes are the most secure works of art in
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