Fulfillment Supervisor

As a leader in securing credentials, Giesecke & Devrient is seeking a Fulfillment Supervisor to join our growing team in Bolingbrook, IL. We are an established organization with a strong global presence and excellent reputation as one of the leaders in our industry. 

JOB SUMMARY

• Reports to the Manager, Fulfillment, ensures the personnel on the assigned shift are properly trained and led, and achieve all KPI’s for the Fulfillment areas

JOB DUTIES

• Ensure timely completion of all Fulfillment orders for cards and forms
• Manage all Service Bureau personnel as assigned
• Maintain the training matrix and cross-training schedule to ensure all tasks are properly completed
• Perform job closing tasks and ensure all completed orders are closed each night
• Communicate the department goals and provide updates to team members daily via shift huddle
• Audit logs, forms, and Job Orders to ensure sign-offs and quality checks are properly performed
• Submit recognition nominations for employees who go above and beyond in their work
• Compile daily production and quality reports
• Promote 5S and Lean methodologies
• Perform root-cause analysis and other problem solving activities to identify corrective actions and process improvements
• Escalate to management any service level, quality, or safety risks.

ACCOUNTABILITIES 

• Achieve UPH productivity targets
• Reduce Incident Reports
• Maintain low scrap levels
• Achieve Service Level goals
• Safety & Environmental Compliance
• Workforce training and development
• General maintenance and performance of the department 

JOB SPECIFICATIONS

• Work performed in a light industrial setting
• Exposure to shop noise
• Required to lift up to 40 lbs
• Regularly required to stand, reach and move about facilities for 8 hours a day
• Physically able to bend, lift, and stand over long periods of time
• Flexibility on schedule (must be able to work overtime and on weekends on an as-needed basis)

QUALIFICATIONS

• Associates degree required, bachelors degree preferred, or 5 years experience in manufacturing in lieu of degree
• At least three (3) years' supervisory experience in a manufacturing/production setting
• Experience in a personalization, printing, or mailing environment preferred
• Excellent communication skills (written and verbal)
• Above average mechanical knowledge of production equipment
• Above average computer skills including word processing, spreadsheets
• Understanding of general safety requirements
• Lean manufacturing knowledge and experience preferred
• Logical thought process in problem solving
• Strong people and leadership skills
• Organizational skills a must

The pay range for this position is $72,989 – $80,455  and is eligible for an annual bonus.  Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.

$$ Giesecke+Devrient ePayments America, Inc. endeavors to make https://www.gi-de.com/en/careers/jobs accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)480-2300 or hr-us@gi-de.com. 

Giesecke+Devrient ePayments America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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