Benefits Specialist, North America

Compensation: $65,000-75,000 plus up to 5% target bonus, up to 150%

Job Summary

This role supports the administration and delivery of employee benefit programs across the United States and Canada. This role partners closely with the Benefits Lead to ensure the smooth day-to-day administration of health and welfare plans, retirement programs, leave management, and benefits-related employee support.

Primary Responsibilities

• Support the day-to-day administration of employee benefit programs across the U.S. and Canada and wellness programs.
• Assist the Benefits Lead with benefits operations, program implementation, and ongoing program management.
• Process benefit enrollments, life event changes, and terminations within HRIS and vendor systems.
• Respond to employee inquiries regarding benefits eligibility, coverage, and claims issues.
• Maintain accurate benefits records and documentation.
• Support administration of the companies retirement plans, including employee enrollments, contribution changes, and distribution requests.
• Coordinate with plan administrators, recordkeepers, and payroll to ensure accurate contribution processing.
• Assist with annual compliance activities such as nondiscrimination testing, audits, and plan reporting.
• Help educate employees on retirement plan options and enrollment processes.
• Assist in administering employee leave programs.
• Track leave cases and coordinate with third-party administrators as applicable.
• Ensure proper documentation and compliance with federal, state, and provincial regulations.
• Provide guidance to employees and managers regarding leave policies and processes.
• Support new hire onboarding and benefits orientation, including presenting benefits information and assisting employees with enrollment.
• Assist with annual open enrollment, including system preparation, employee communications, and enrollment support.
• Help develop and maintain benefits guides, FAQs, and employee resources.
• Assist with benefits billing reconciliation and invoicing to ensure accurate vendor payments.
• Maintain vendor relationships and support issue resolution with insurance carriers and third-party administrators
• Generate benefits reports and assist with data audits to ensure accuracy across HRIS, payroll, and vendor systems.
• Support regulatory filings and compliance requirements (e.g., ACA reporting, retirement plan compliance).

Qualifications, Experience and Educational Requirements

Work Experience: 

• 3+ years of experience in Benefits administration.
• Experience working with HRIS and benefits administration platforms.
• Strong attention to detail and organizational skills.
• Excellent communication and employee support skills.
• Experience supporting both U.S. and Canadian benefits programs.
• Knowledge of FMLA, ERISA, ACA, and Canadian benefits regulations.
• Experience with open enrollment administration – would be an asset.

Skills and Competencies:

• Ability to manage high-volume, deadline-driven work.
• Comfort operating in a matrixed HR model.
• Strong MS Office skills
• Intermediate level Excel and demonstrated ability with data sorting and formatting, pivot tables and vlookup/xlookup.
• High degree of accuracy
• Discretion and integrity in handling sensitive data.
• Benefits operations expertise
• Retirement plan administration
• Vendor management
• Compliance awareness
• Cross-border benefits coordination (U.S. & Canada)

Education: 

• Bachelor’s Degree in Human Resources, Business Administration, or related field (or equivalent experience)

Working Conditions

• Hybrid work arrangement of WFH & In Office requirements.
• Regular collaboration with with team members, regionally (Canada and U.S.).
• Peak workload during open enrollment cycles.
• High degree of data confidentiality and compliance responsibility.

Physical Requirements

• Hybrid role with the ability to work remotely from home, balancing remote and office presence.
• Minimal physical exertion; role does not involve manual labor or strenuous physical activity.

Additional Information

*This job description is not intended to be all-inclusive.  The candidate hired will also perform other reasonable related business duties assigned by the supervisor.  The company reserves the right to revise or change job duties as needed.  This job description does not constitute a written or implied contract of employment.

By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status or a valid work permit.

Please note:  Reference Checks and Credit, Criminal Background Checks will be administered on suitably qualified candidates.

$$ Giesecke+Devrient ePayments Canada, Inc. is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to contact us, please contact Human Resources at careers.gdsci@gi-de.com 

 $$  $$ $$ $$  $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=26860&career_ns=job_application