Middleware Engineer

The Software Engineer is primarily responsible for the 1st & 2nd level support for chip personalization software, card reader and HSM hardware.

It is also responsible for the 1st and 2nd level support for Shoopflor management software and Data Generation software.

Software Engineer has to work on support requests managed in service ticketing system. Further communication channels are telephone, email, teams, etc.

Next to remote support of the G+D sites for production software, the software engineer has to offer onsite support and user trainings.  Business trips could be executed on planned basis or on short notice.

Will be also responsible for the preparation and deployment of our solutions at client installations and support them by remote or onsite. Will be responsible for building a positive relationship with a client after they sign a contract. Deals with solving any problem that a client may have with our solutions.

Furthermore the software engineer has to work as team member in client setup or site projects.

Focus on incidence resolution… Focus on solution engagements…

Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives. With around 11,600 employees across 32 countries, we develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data.

At G+D, we are looking for a Middelware Engineer within the team based in El Prat de Llobregat, Barcelona.

Your Duties

- The Middelware Engineer will be the primarily responsible for the 1st & 2nd level support for chip personalization software, car reader and HSM hardware.

- It is also responsible for the 2nd level support for Data Generation software and Shoopflor management software.

- He has to work on support requests managed in service ticketing system. Further communication channels are telephone and email.

- Next to remote support of the G+D sites for production software, the software engineer has to offer onsite support and user trainings. 

- Business trips could be executed on planned basis or on short notice.

- Will be also responsible for the preparation and deployment of our solutions at cient installations and support them by remote or onsite.

- Furthermore the software engineer has to work as team member in client setup or site projects.

- Focus on solution engagements.

- Focus on incidence resolution

Your profile

• Successful and completed technical education, a university degree in computer science (optional), or a similar field.
• Experience as IT Specialist (m/f) or a comparable one.
• Experience in operating system MS Windows 10/ Windows Server.
• Several years of related IT Service Desk, or operations experience.
• Strong troubleshooting and analyzing skills.
• Experience in MS Office Programs  .
• Basic knowledge in PC-network (LAN).
• Basic knowledge with data base systems like MS SQL Server (optional).
• Very organized, quality consciousness.
• Able to work accurate even under pressure.
• Solution orientation.
• No past criminal records.
• Possess initiative and drive for self-learning and improvement.
• Good communication skills – Fluent communication in English.
• Self-starter, pro-active and able to work independently and in all levels.

What we offer

• Culture and Diversity: Join a people oriented environment with different nationalities and a great team spirit, flat hierarchies (everyone speaks to everyone). Equal Opportunity Employer and LGBT+ friendly.
• Global Teams: Enjoy collaborative work in Agile/SCRUM teams and with stakeholders around the globe.
• Innovative Products: Design and develop business processes and IT solutions for innovative products and digital solutions.
• Career Development: Continuous training and coaching, talent program.
• Social Benefits: Private medical insurance, transport ticket, in-house parking.
• Flexible work time and remote work: Core time Mo-Th 9:30 – 17:00, 3 days of remote work.
• Own Canteen: Take a break with our breakfast and lunch service: Choose between a big range of menus, salad desk and sandwich service. Fruit packages.
• Location: El Prat de Llobregat. Easy communication by public transport (BUS 88 and 110 from Barcelona, PR4 from El Prat) or private transport.

$$  $$ HR Team Spain $$ seleccion.gdi@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=27404&career_ns=job_application