Client Service Associate

Are you a detail-oriented professional with strong organizational and communication skills? Join our team in Twinsburg, OH, as a Client Service Associate and play a key role in supporting client satisfaction and operational excellence in a high-volume manufacturing environment.

Job Summary:

As a Client Service Associate, you will serve as the central point of contact for key clients, ensuring a seamless and responsive experience across the order lifecycle—from order intake to delivery and invoicing. This role partners closely with internal departments, suppliers, and external logistics providers to ensure on-time, accurate fulfillment of client needs. Your ability to prioritize, communicate clearly, and manage multiple timelines will directly impact client satisfaction and operational success.

Duties and Responsibilities:

• • • Serve as the first-line liaison between clients and internal teams, providing responsive, solution-oriented support.
    • Process and confirm client sales orders, ensuring workability, materials availability, schedule alignment, and compliance with pricing agreements and contracts.
    • Collaborate with planning and scheduling teams across manufacturing sites to establish and monitor production and delivery timelines.
    • Help clients manage inventory by providing timely inventory and order status reports, monitoring issuance requirements, and identifying gaps between forecasts and actual orders.
    • Maintain clear, proactive communication with clients through scheduled updates, calls, and CRM dashboard management to track all work-in-progress (WIP) items.
    • Work with clients on card designs and approvals, coordinating with subject matter experts and payment scheme entities as needed.
    • Coordinate client visits for press validations and plant tours, ensuring relevant departments are engaged and client expectations are met.
    • Partner with the Demand Analyst to align production and material needs with client forecasts and internal capacity.
    • Coordinate with freight companies, brokers, and internal shipping teams to ensure timely and accurate deliveries.
    • Assist with invoice preparation and month-end financial reconciliation; validate client purchase orders against contracts and quotes.
    • Manage submission and tracking of orders through our Load Balancing Application (LBA) across multiple production sites, including issue resolution and claims handling.

Secondary Responsibilities:

• • • Provide second-level support and backup to other client service team members.
    • Assist in onboarding and training new team members.
    • Participate in team projects to improve operational efficiency.
    • Ensure full compliance with all company policies and procedures.

Qualifications and Skills:

• • • High School Diploma or GED required; Bachelor’s degree preferred.
    • Minimum of 2 years’ experience in client service and order management, preferably in manufacturing, printing, or a financial services environment.
    • Strong organizational, planning, and multitasking abilities with a keen attention to detail.
    • Excellent written and verbal communication skills in English.
    • Collaborative team player with a proactive and respectful approach to internal and external relationships.
    • Proficient in Microsoft Office applications.
    • Familiarity with ERP systems for order processing, inventory tracking, and materials planning; SAP experience preferred.

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$$ Giesecke+Devrient ePayments America, Inc. endeavors to make https://www.gi-de.com/en/careers/jobs accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)480-2300 or hr-us@gi-de.com. 

Giesecke+Devrient ePayments America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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