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Manager, Quality

Location:  Markham
Requisition-ID:  3621

In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At G+D Mobile Security, you will play a key role in realizing the digital transformation.

Primary Responsibilities

  • Actively lead the ISO 9001 Quality Management System at G+D Canada – including the customer complaint and internal non-conformance system, Quality KPI metric collection and reporting, internal quality audit program and the controlled document management system. Ensuring that the local system remains algned with the Global Quality System.
  • Develop and execute a strategy to ensure all levels of leadership at G+D Canada understand the importance of designing effective processes that are appropriately documented, with corresponding employee training and management ownership of non-conformance remediation.  Ensure managers know they are the owners of their processes and support them using all of the tools and services that the Quality Management function can offer them.  
  • Oversee the preparation of local, regional and global quality reporting.  Coordinate cross-functional quality initiatives such as Cost of Non-conformance (CoNC) and Customer Complaint (CC) reduction.  Present monthly quality KPI data to global Quality and Operations Management..
  • Assist the Quality Engineers in performing complaint investigations, preparing 8D reports and Client Incident Reports, and approving responses.
  • Manage the Quality Risk Register, tracking quality complaint, non-conformance and audit related corrective and preventative actions to ensure remediation is completed and sustained.
  • Provide coaching and mentoring to Quality Management (QM) staff, including organizing their performance management, training and professional development initiatives.
  • Facilitate the development and perform the monitoring of annual Quality group priorities and accomplishments, including the completion of annual performance appraisals of direct reports.
  • Prepare annual QM budgets and manage QM costs.
  • Prepare qualification plans for new card constructions.
  • Actively manage the quality role within the PLM (Product Lifecycle Management) process.

Secondary Responsibilities

  • Other duties as assigned
  • Participate in supplier and customer review meetings in close collaboration with the VP, Security and Quality Management and the Sales Group
  • Review QM requirements related to sales contracts and advise Sales Executives on input
  • Participate in the regional and global quality manager’s meetings when required

Qualifications, Experience and Educational Requirements

  • Minimum 10 years in a Quality Engineering or QM role in an industrial or IT environment
  • Minimum 5 years managing employees
  • Experience implementing an ISO 9001 compliant Quality Management System, liaising with audit and certification authorities and responding to audit findings and remediation
  • Excellent communication skills both verbal and written along with experience in report writing
  • Excellent investigation, problem solving and interpersonal skills including experience in the 8D investigation methodology
  • Experience working in ISO/IEC 9001 and 14001/18001 certified organizations and supporting the ongoing compliance and maintenance of these certifications
  • LEAN and Six Sigma experience is an asset
  • Experience with statistical process control (SPC) methodologies is preferred
  • Experience in the payment and ID card industry is preferred
  • Experience in Information Technology Quality Management is preferred
  • Post-Secondary education with a degree or diploma

Working Conditions

  • Office environment with some plant exposure (lab coat and safety shoes mandatory)
  • Must be accessible by company cell phone 24/7
  • Overtime work may be required
  • May be required to travel up to 5% of the time including international travel

Physical Requirements

  • None

Direct Reports

  • Quality Engineers
  • Lab Technicians



Giesecke + Devrient Mobile Security Canada Inc. is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to contact us, please contact Human Resources at careers.gdsci@gi-de.com 

We are looking forward to receiving your application!

Giesecke+Devrient Mobile Security Canada Inc.
Markham, Ontario
Cutting-edge technology for secure payment and con
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