Share this Job

Supervisor, Mailing & Fulfillment

Location:  Markham
Stellen-ID:  12867

In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At G+D Mobile Security, you will play a key role in realizing the digital transformation.

Job Summary:

Reporting directly to the  Manager, Mailing & Fulfilment Services, this position is responsible for: ensuring the quality delivery of products and services of the mailing & fulfilment department in a timely and cost efficient manner;  provides effective day to day leadership and direction to direct and  indirect reports ; ensures  strict adherence to SOP procedures , H&S / Security regulations; manages departmental performance measurements  (KPI’s )and provides regular progress reports and recommendations / suggestions for improvements; conducts and performs incident / NCR / and privacy related investigations. 


•    Manage and leads a diverse  hourly production (3x5) workforce and weekends, as required
•    Represents and provides daily production updates as scheduled  
•    Enforces / Maintain quality assurance standards and provide proper level of oversight /  adherence of all work instruction and procedures
•    Respond / Investiagtes  client complaints i.e.  (NCR’s)  in timely manner
•    Review order exception reports (Non Conformance Reports – NCR’s) to identify root cause and recommends corrective actions
•    Administers and maintains departmental administration tasks; i.e. vacation planning,  reporting, test processing, discrepancy checklist, etc
•    Coordinate and plans required communication meeting with  production staff
•    Assits in the recruitment , development and retention of high performing individuals and build a positive work environment
•    Monitors team performance on an ongoing basis, provides semi annual and  yearly Performance Appraisal (PA’s) Reviews.   
•    Reviews all indirect reports PA’s and discusses / and align on results with Lead hands and direct Manager
•    Provides mentoring ,coaching,  constructive feedback and or progressive discipline where warranted
•    Responsible for promoting adherence to all Security, ISO and Health and Safety programs, processes and procedures
•    Maintains established metrics to ensure levels of performance are known and improved upon
•    Act as a backup in Managers absence
•    Ensures housekeeping is tour ready at all times  
•    Champions continuous improvements projects / iniatiavies as assigned 
•    Continually looks for ways to improve internal/external customer experiences and satisfaction
•    Ensure employees are provided with job specific Environmental, Health & Safety information, training and also ensure employees follow workplace Health & Safety policies and procedures. 
•    Building strong teams through hiring, developing, evaluating, training, coaching and succession planning with support from manager.

Qualifications, Experience and Educational Requirements:

•    Minimum 5 years’ supervision / management experience in a fast paced service related production environment 
•    Minimum 2- 3 years experience with a mid to large size automated mailing fulifimrnt environment  
•    Strong communication skills and ability to build direct relationships with both hourly and salaried  associates
•    Proven ability to manage, lead and motivate a diverse workforce
•    Excellent organizational skills with a high degree of initiative and flexibility 
•    Proven experience in holding employees accountable for working safely, and providing a safe work environment
•    Strong computer skills (MS Excel, MS Word, Outlook)
•    Working knowledge of SAP is an assest 
•    Excellent interpersonal skills to deal with various levels in the organization 

•    Proven competency with intelligent insertion , multi personalized piece matching , camera recording system ( ie JetVision), weigh scales,  off line sealing systems etc 
•    Ability to lead by example in a fast paced, constantly changing work environment
•    Positive and professional attitude with a hands-on and team oriented work style
•    Excellent communication skills, both verbal and written 
•    Self-motivated with high level of drive, energy, persistence and initiative and business acumen
•    A strong team player able to support and work collaboratively with individuals from other functional areas within the company 
•    Exhibits sound judgment and is able to maintain a high degree confidentiality
•    Quality oriented and attention to detail
•    Exceptional change management skills 
•    Strong facilitator and able to deal effectively with conflict (Conflict management) 

•    Post-Secondary education or equivalent work experience 

Working Conditions:

•    Clean, security focussed working environment
•    Faced paced 5 x 24 shift work environment
•    Companay supplied smock required on the production floor ( mandatory security requirement)
•    Casual attitude regarding H&S and Security not tolerated

Direct Reports:

•    2 directs
•    42+ indirect reports




Giesecke + Devrient Mobile Security Canada Inc. is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to contact us, please contact Human Resources at careers.gdsci@gi-de.com 

We are looking forward to receiving your application!

Giesecke+Devrient Mobile Security Canada Inc.
Markham, Ontario
My team designs new payment experiences.
I’m proud of what we do: