Technical Account Manager (TAM) / Tech Companies

The Technical Account Management team (TAM team) is a bridge between G+D’s product portfolio and our “Techcompanies” or “TechComp” customers OEM/ODM and silicon providers who use our eOS software to enable cellular connectivity using xUICCs in Consumer and IoT devices.
As a Technical Account Manager region, you will be responsible for working with our global customer base and third-party solution providers, planning multiyear, multi-generational project engagements for TechComp customers. 
You will drive new business opportunities alongside Key Account Managers (KAMs) and manage the overall technical aspects to build solid, successful, long-term partnerships.
You will be a technical expert with project/program management competence; you will exude an entrepreneurial drive, and have a passion for building trusted collaborations.

Further your exposure and contribution in these engagements drives visibility of future needs affording tremendous opportunity for innovation and invention.

Your Tasks:

• Holistic technical pre-sales and project management of G+D’s products and solutions for TechComp customers: Global technology companies, semiconductor manufacturers, manufacturers of consumer and IoT devices and Private LTE-5GNR network providers
• Primary technical point of contact for customers/prospects (supported by multiple cross functional teams within G+D) ,analysis of customer requirements focusing on Embedded/Integrated SIM, Secure Elements and eSIM Management.
• Central technical contact for coordination of consultancy and requirements analysis for RFIs, RFPs and RFQs
• Proactive management of internal and external processes and interfaces to configure products and solutions to the customer's requirements
• Expert level know-how and usage of G+D dedicated tools and processes: needed for product configuration according to specific customer requirements and technology standards.
• Validation of products - internal and external. Final acceptance of products.
• Prepare and maintain high quality documentation and presentations for customer’s projects/ pre-sales and G+D products, processes etc.
• Perform implementation reviews, advocate new product features, safeguard the prompt and proper resolution of technical challenges and ensure customer SLAs for various activities.
• Improve product feature offerings and quality by providing feedback to internal cross-functional teams including Product Management, Business Development and Software Engineering / Test Teams.
• Maintain and grow high level of customer satisfaction and strong relationship with internal and external technical teams. Customer’s voice within the organization.

Your Profile:

• Degree in Electrical/Computer Engineering or Computer Science 
• 3+ years wireless (GSM) communications smart card experience
• 3+ years of experience working directly with customers on technical requirements 
• Knowledge of eSIM - GSMA ,3GPP 5G NR/ETSI, Global Platform ,ISO7816 – highly preferred
• Excellent presentation and communication skills (both verbal and written – English is essential)
• Professional experience in Technical Project Management, PM Certification (IPMA, PMI) – beneficial

$$  $$ HR Team Spain $$ seleccion.gdi@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=15547&career_ns=job_application