Operational Quality Manager

Operational Quality Manager (m/f/d) 

Veridos Matsoukis is seeking an experienced and results-driven Operational Quality Manager to lead all operational quality activities at our Athens manufacturing site.

The successful candidate will be responsible for managing and developing a multidisciplinary quality team, including Quality Controllers and Quality Engineers,, while ensuring the highest standards of product quality, regulatory compliance, process control, and continuous improvement.

This is a key leadership role within the organization, driving quality excellence across manufacturing operations and supporting our commitment to delivering secure and high-quality products to our customers worldwide.

Reporting to the Head of Quality, Sustainability & R&D, your key responsibilities will include, but are not limited to the following:

Your Tasks and Key Responsibilities

• Lead and manage the site's operational quality function and act as the quality authority for product release, quality deviations, containment actions, and escalation of significant quality risks
• Directly supervise, coach and help the team members to grow their technical and professional competencies
• Promote quality awareness across manufacturing operations and support the development and delivery of quality-related training.
• Design, review and implement quality control and assurance strategies, process validation, and continuous improvement initiatives within the manufacturing environment
• Monitor and improve product quality performance, customer satisfaction, and quality KPIs (CoPQ, scrap rates, complaints, deviations, material failure, CAPA effectiveness)
• Drive root cause analysis and corrective/preventive actions (CAPA) for quality issues and ensure effective implementation of actions and impact on business
• Analyze process variability and defect trends, identify quality risks to support effective decision-making
• Assess and approve manufacturing changes that impact product quality.
• Lead investigations related to non-conformities, deviations, and customer complaints.
• Ensure compliance with company standards, customer requirements, and applicable regulatory requirements.
• Enhance customer confidence through strong quality performance and professional customer engagement.
• Collaborate closely with Production, Engineering, Supply Chain, and R&D teams to achieve quality and operational excellence.
• Promote a culture of continuous improvement using Six Sigma and Quality methodologies.
• Manage the laboratory testing activities, ensure the integrity and reliability of test results and continuously enhance the lab capabilities in line with the latest industry practices and technological developments.
• Develop, maintain, and continuously improve quality procedures, work instructions, and quality documentation
• Oversee material qualification and process validation activities, ensuring that raw materials, manufacturing processes, and process changes are adequately assessed, validated, monitored, and controlled to meet quality and customer requirements
• Develop digital quality tools, statistical analysis, and automated reporting to improve quality visibility and decision-making
• Provide regular quality performance reports to site and management leadership.
• Support customer visits and certification audits if needed

Qualifications & Experience

• Bachelor's degree in Engineering, Quality Management, Chemistry, Materials Science, Industrial Engineering, or a related field.
• Master's degree is considered an advantage
• Minimum 8 years of experience leading quality teams in demanding manufacturing environments
• Experience in printing, high-security products, pharmaceutical, electronics, automotive, or other highly regulated manufacturing industries is considered an advantage
• Strong ability to understand complex manufacturing processes, technical specifications, product requirements, and quality risks
• Strong knowledge of Quality Tools such as FMEA, SPC, CAPA, 8D, Root Cause Analysis, and Continuous Improvement methodologies
• Understanding of ISO audits requirements (internal, customer, or certification audits)

• Proficiency in quality data analysis and reporting tools; experience with statistical software, ERP systems, Power BI, or similar platforms would be considered an advantage
• Data-driven decision maker with strong problem-solving abilities and a collaborative mindset.

• Excellent leadership and stakeholders’ management and engagement capabilities, at all levels and Cross-functional, to achieve common business objectives
• Fluency in English and Greek, both written and spoken.
• Office-based across company facilities in Athens
• Occasional travel to suppliers, customers, or partners will be required

At Veridos Matsoukis S.A., we value precision, teamwork, and continuous improvement.

We are an equal opportunity employer, welcoming applications from all individuals regardless of race, gender, disability, religion/belief, sexual orientation, or age, and we strive to foster an inclusive work environment where everyone feels respected and empowered.

We are also strongly committed to data protection. All applications are treated as strictly confidential and processed in line with applicable data protection legislation and our Recruitment Privacy Notice.

Interested? Apply Now

If you are passionate about quality, operational excellence, and leading high-performing teams, we would like to hear from you.

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. 

 $$ HR Team Greece $$ talent.vdmat@veridos.com $$ +30 210-2322398 $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=27519&career_ns=job_application