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Lead Hand, Production

Location:  Dorval
Stellen-ID:  9148

In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At G+D Mobile Security, you will play a key role in realizing the digital transformation.

Shift: Monday – Friday, 4:00pm-12:00am
Reports To: Director, Operations


Job Summary
The Lead Hand is responsible for ensuring that the Production floor operates in a timely and efficient manner in accordance with Company policies and SLAs.


Primary Responsibilities

  • Maintains and communicates a comprehensive production schedule at the equipment level by maintaining a current database of client requirements (SLA) and works with department staff to establish benchmarks and guidelines for scheduling of resources.
  • Reports to management regarding any scheduling discrepancies or capacity issues on a daily basis.
  • Liaison between Sales and Production
  • Maintains a clean and safe work environment
  • Maintain and adhere to all workplace safety procedures
  • Monitors/tracks staff performance, attendance, sickness and holidays.
  • Staff training and development; annual performance reviews
  • Ensures specification binders are maintained & updated in a timely fashion
  • Supervises LEAN activities within the facility
  • Identifies and implements cost containment measures that improve performance targets


Secondary Responsibilities

  • Approves new and/or modified processes and procedures to existing production 
  • Investigates and reports on budget vs actual results
  • Holds staff meetings on a regular basis to keep staff informed on current situations and events; includes changes in current procedures, customer complaints, issues/concerns, KPI and any other type of information deemed necessary
  • Actively participates in team and/or management meetings
  • Participates in the development of project plans required to execute the business unit strategies
  • Leads production related continuous improvement projects
  • Responsible for interviewing and recommending candidates for employment
  • Provides production stats/trends as needed 
  • Operates production equipment when needed
  • Other duties as required


Qualifications, Experience and Educational Requirements


Work Experience:

  • Minimum 2 years supervision/management experience in fast paced manufacturing environment
  • Experience with applications such as MS Office, SAP

Skills & Competencies:

  • Knowledge and experience in laser printers, embossing and/or mailing machines
  • Excellent verbal and written communication skills: bilingual
  • Proven interpersonal, analytical, presentation and problem solving skills
  • Ability to multi-task, organize, and prioritize with attention to details
  • Self-motivated team player with ability to interact in a collaborate manner
  • Demonstrated ability to work well under pressure and in meeting tight deadlines
  • Proven ability to empower the workforce and build strong teams through hiring, developing, evaluating, training, coaching and succession planning
  • Demonstrated ability to build direct relationships with hourly associates
  • Proven ability to manage, lead and motivate a diverse workforce
  • Excellent organizational skills with a high degree of initiative and flexibility
  • Proven experience in holding employees accountable for working safely
  • Proven experience in promoting a safe working environment
  • Solid critical thinking, analytical and decision making abilities


  • Post Secondary Education in a related field, and/or Business Management is preferred

Working Conditions

  • Fast paced manufacturing environment
  • Ability to communicate via phone and email
  • Safety shoes and smock required on the production floor

Physical Requirements

  • Able to lift up to 50 lbs
  • Able to climb ladders
  • Able to stand or sit for long periods at a time



Giesecke + Devrient Mobile Security Canada Inc. is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to contact us, please contact Human Resources at careers.gdsci@gi-de.com 

We are looking forward to receiving your application!

Giesecke+Devrient Mobile Security Canada Inc.
Markham, Ontario
My team designs new payment experiences.
I’m proud of what we do: