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Datagen Operator

Location:  El Prat de Llobregat (Barcelon
Stellen-ID:  9821

In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At G+D Mobile Security, you will play a key role in realizing the digital transformation.

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Datagen Operator 

Ubicación: El Prat de Llobregat (Barcelona)
Compañía: Giesecke+Devrient Mobile Security Iberia 
Departamento: GDESMS TCD / PROFESSIONAL SERVICES / NOC 

 

 

 

The DataGen Operator is a technical job responsible for the reception and correct treatment of input files received from customers. DataGen Operator works within Service Operations under the supervision of the Regional Head Service Delivery & Operations, reporting to the Cloud & DC Manager functionally.

The DataGen Operator shall help solve first level issues related to production or customer service requests, support other G+D departments’ requests for data generation and be informed of new product releases, cooperating with R&D therefore.

Important skills for DataGen Operators include experience with MS Office Programs and system software for data generation and chip card personalization – preferably in the Telecommunication sector, basic knowledge in PC-network and database systems (such as MS SQL Server).

 

Objectives:

 

  • Accurate execution of data generation processes
  • Provide data in the right formats to the corresponding G+D stakeholders
  • Provide response files to the different customers
  • Follow Professional Services process landscape and compliance requirements
  • Take accountability and responsibility towards assigned process roles
  • Project engagement
  • Time objective: Spend of budgeted time on planned tasks 
  • G+D values

 

Responsabilities:

 

  • Awareness of updates in the product/service specification
  • Give support to other G+D departments’ requests in regards to data generation
  • Be informed of new product releases
  • Coordinate with R&D department for new software releases and updates
  • Send response files or reports required internally or by the customer
  • Inform Regional Head Service Delivery & Operations and Global Resource Coordinator when unplanned work will impact planned work
  • Manage time in accordance with planned and assigned activities to ensure accuracy and quality in planning
  • Follow Professional Services global policies, procedures and tools
  • Meet compliance and information security requirements in service operations
  • Evaluate, improve and add applicable work instructions
  • Identify and address day to day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further action, related to tools, procedures and compliance fulfilment

Timely and accurate time reporting

 

General knowledge and skills:

 

  • Basic knowledge in PC-network (LAN)
  • Basic knowledge with database systems like MS SQL Server
  • Knowledge of relevant market technologies in secure environments
  • Service specific knowledge related to payment, telecommunication and OEM solutions
  • Basic understanding of software development processes
  • Ability to work under pressure
  • Very organized and quality conscious
  • Analytical thinking and problem solving mentality
  • Solution oriented mindset
  • Being an excellent team player
  • Drive for self-learning and improvement
  • Ability to adapt to changes
  • Ability to follow given processes, procedures and work instructions
  • Preferably knowledge of ITIL processes and Service Management
  • Preferably fluent written and spoken Spanish and English

Código de identificación: 9821 
Tu contacto en recursos humanos: RRHH Team


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Gracias.

We are looking forward to receiving your application!

Giesecke+Devrient Mobile Security Iberia
C/ 114 nº 27, Polígon Pratenc
https://www.gi-de.com/es/mobile-security
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