IT Support Technician - Y.E.S. Program

The main purpose of this position is to ensure that users can use software and hardware to complete their daily tasks. Help maintain computers systems and related equipment.

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

The key responsibilities of the position are as follows, but not limited to:

• Technical support to users by responding to helpdesk tickets.

• Troubleshoot problems and guides clients to corrective steps.

• Installing new software and hardware and updating existing one as needed.

• Assists with the installation , configuration and maintenance of computers and other related equipment.

• Assists with the implementation of technology projects.

• Manage all IT assets.

• Performs miscellaneous job-related duties as assigned.

• Maintains and updates documents and records.

• Assists with testing and research initiates and in the implementation of new technologies.

• To also ensure that their job goals are completed by striving for Quality, Trust and Security at all times.

To be considered for this role under the “Yes4Youth” Learnership program, the following requirements are non-negotiable

• Ideal candidates should be unemployed at the time of contracting.

• Must qualify as Youth candidates and therefore must be between the age of 18 – 34.

• Must meet the definition of “Black People,” as defined in the Broad-Based Black Empowerment Act 53 of 2003, as amended by Act 46 of 213.

• Must not have previously participated in a “Yes4Youth” program.

MINIMUM ACADEMIC QUALIFICATIONS:

• Diploma or Bachelors Degree in Information Technology or similar qualification.

• A+, N+ MSCE

• CCNA is an added advantage.

PROFESSIONAL EXPERIENCE:

• Minimum of 2-3 years or more professional market related experience in similar role.

• Ability to Understanding of data

• Capable to build systems with MS Office and related.

KNOWLEDGE, SKILL & ABILITIES:

• Must possess strong IT acumen.

• Must be a problem solver.

• Has excellent customer service and interactive skills

• Is highly self-motivated and with the ability to work unsupervised.

• Is computer literate and efficient in MS Office, Excel and Outlook.

$$  $$  $$ $$ $$  $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=24780&career_ns=job_application