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Production Supervisor- Service Bureau

Location:  Twinsburg
Stellen-ID:  10827

In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At G+D Mobile Security, you will play a key role in realizing the digital transformation.

Position Hours: Sunday- Thursday; 6:00pm - 3:00am


Job Summary: Works under the direction of the Sr. Manager Service Bureau to ensure the Service Bureau area which consist of the Vault, Tapping, Personalization and Fulfillment areas achieves IPI


Job Duties:               

  • Ensure on time shipment of all Personalization and Fulfillment orders
  • Perform job closing tasks, audit Open Perso Orders report to ensure all orders are closed properly.
  • Communicate the department goals and provide updates to team members daily via shift huddle.
  • Communicate on the behalf of management as requested by site leaders.
  • Manage all 3rd shift Service Bureau personnel, and 2nd shift personnel as assigned.
  • Ensure documented procedures and work instructions are adhered to by all personnel.
  • Audit logs, forms, and Job Orders to ensure sign-offs and quality checks are properly performed.
  • Recommend corrective actions where gaps exist, and draft updated procedures.
  • Maintain training matrix, and train staff to the established procedures.
  • Issue corrective actions to personnel when procedures are not followed.
  • Submit award nominations for employees who go above and beyond in their work
  • Promote 5S and Lean methodologies
  • Compile daily production and quality reports.
  • Adheres to ISO 9001, 14001, and 27001 standards
  • Operate within the Payment Card Industry (PCI) standards.
  • Ensure staff coverage will meet production schedules.
  • Ensure that the production equipment and areas are maintained in a clean and organized manner.
  • Perform root-cause analysis and other problem solving activities to identify corrective actions and process improvements.
  • Report to management on quality issues and enter Incident Reports as needed
  • Escalate to management any service level risks
  • Interface with internal QM and supplier concerning problems with quality control and assure effective corrective actions are implemented.
  • Develop and implement cross-training schedule to ensure team has the depth needed to maintain high service level



  • Achieve departmental KPI’s
  • Reduce Incident Reports.
  • Maintain low scrap levels
  • Achieve Service Level goals
  • Safety & Environmental Compliance
  • Workforce training and development
  • General maintenance and performance of the department.
  • Achieve personal development


Job Specifications:

  • Work performed in a light industrial setting.
  • Exposure to shop noise.
  • Required to lift up to 40 lbs.
  • Regularly required to stand, reach and move about facilities for 8-10 hours a day
  • Physically able to bend, lift, and stand over long periods of time
  • 6:00 PM - 6:30AM will be standard shift time. 
  • Flexibility on schedule (must be able to work overtime and on weekends on an as-needed basis).
  • Adhere to PCI requirements



  • Associates degree required, bachelors degree preferred
  • At least three (3) years' supervisory experience in a manufacturing/production setting
  • Experience in a personalization and fulfillment environment preferred
  • Excellent communication skills (written and verbal).
  • Above average mechanical knowledge of production equipment.
  • Above average computer skills including word processing, spreadsheets and databases.
  • Understanding of general safety requirements.
  • Lean manufacturing knowledge and experience preferred.
  • Logical thought process in problem solving
  • Strong people and leadership skills
  • Organizational skills a must, coordination skills a must



Giesecke+Devrient Mobile Security America, Inc. endeavors to make https://careers.gi-de.com/GieseckeDevrientMS accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)480-2300 or hr-us@gi-de.com. 

Giesecke+Devrient Mobile Security America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

We are looking forward to receiving your application!

Giesecke+Devrient Mobile Security America, Inc.
45925 Horseshoe Dr, Sterling, VA 20166
My team designs new payment experiences.
I'm proud of what we do:

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron