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IT Stack Engineer

Location:  Atlanta
Requisition-ID:  5324

In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At G+D Mobile Security, you will play a key role in realizing the digital transformation.

We have an immediate opening for an IT Stack engineer located in Atlanta, GA (Sandy Springs area).

 

Job Summary:

 

The IT Stack Engineer job is a technical job to manage day-to-day operations in cloud/datacenters, primarily in regards to setup, configuration and operations of virtualization layer, hardware, firewall, proxy, load balancers, IDS and operating systems.

IT Stack Engineer works closely with Design Architects, Service Design Specialists, Application Engineers and Second Level Support Engineers in Professional Services and can have expertise/focus areas towards network. IT Stack Engineers help in handling service requests, change, incident and in problem management. IT Stack Engineers have responsibility for operations of virtualization layer, hardware, firewall, and operating systems. In addition, IT Stack Engineers manage both physical and logical access to configuration items and help in documenting cloud and datacenter routines.

Important skills for the IT Stack Engineer are advanced technical and IT Stack knowledge of services provided by Professional Services, as well as service management knowledge. More specifically, knowledge of virtualization (VMware), operating systems (Linux and MS), hardware configuration and installation and complex software/infrastructure solutions are required.

 

Accountabilities

  • Setup and operations of virtualization layer, including Vmware, VMs etc.
  • Setup and operations of hardware, including HSM, servers, clusters and storage
  • Operations of firewall, proxy, load balancers and IDS
  • Setup and operations of operating systems
  • Manage physical and logical access to configuration items
  • Setup and operations of monitoring, in collaboration with Design Architects, Cloud & DC Manager and Second Level Support Engineers (for dashboards)
  • Document cloud/datacenter routines (e.g. incident, problem, change, periodic reviews)
  • Plan and execute changes, including coordination, planning and notification about changes

 

Responsibilities:

  • Identify improvements in setup, capacity expansion etc.
  • Perform health checks and maintenance of infrastructure
  • Support Cloud & DC Manager with information to be used in capacity planning
  • Inform Regional Head Service Delivery & Operations and Global Resource Coordinator when unplanned work will impact planned work
  • Maintain CMDB and knowledge base in accordance with processes and tools provided
  • Participate in internal (e.g. cloud, automation, cloud/datacenter optimization) and customer projects
  • Provide technical input to Customer Service Manager in regards to incident and problem report creation
  • Collaborate with Database Engineers when support is needed in regards to database topics during projects and operations
  • Provide input to Test Engineers for enhancements of existing procedures
  • Provide input to compliance and informations security related reports requested from Information Security Manager and Service Quality Manager
  • Provide input regarding future and continuous needs in regards to new investments to maintain existing and future services to Cloud & DC Manager and Regional Head Service Delivery & Operations
  • Manage time in accordance with planned and assigned activities to ensure accuracy and quality in planning
  • Follow Professional Services global policies, procedures and tools
  • Meet compliance and information security requirements in Service Operations
  • Evaluate, improve and add applicable work instructions
  • Identify and address day to day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further actions, related to tools, procedures and compliance fulfilment
  • Timely and accurate time reporting

 

Education and experience required:

  • University degree in Computer Sciences, IT or related technical/engineering field
  • Experience in R&D or IT
  • Experience in operations of virtualization layer, hardware, operating systems, firewalls and/or monitoring
  • Preferably Telecommunications and/or Payment industry experience
  • Preferably experience of working across different cultures
  • Minimum of three (3) years of IT Stack experience in similar position working in cloud or datacenter environment
  • Minimum of three (3) years’ experience in Linux (RHEL) operating systems ( MS would be a plus)
  • Relevant experience in setup and configuration of virtualization layer, hardware, operating systems, firewalls, monitoring, and/or routing protocols
  • Preferably ITIL v3 foundation certification
  • Ability to travel up to 10%

 

Required knowledge and skills:

  • Advanced technical skillset in the IT Stack area
  • In-depth understanding of complex software/infrastructure solutions
  • In depth understanding of virtualization (VMware)
  • In depth understanding in operating systems (Linux -RHEL)
  • In depth understanding in hardware configuration and installation
  • Market trends (e.g. SaaS, Cloud, Virtualization, Digitalization)
  • Understanding of databases
  • Knowledge of relevant market technologies in secure environments
  • Service specific knowledge related to payment, telecommunication and OEM solutions
  • Knowledge of ITIL processes and Service Management
  • Ability to work under pressure
  • Very organized and quality conscious
  • Analytical thinking and problem-solving mentality
  • Solution-oriented mindset
  • Being an excellent team player
  • Drive for self-learning and improvement
  • Ability to adapt to changes
  • Ability to follow given processes, procedures and work instructions
  • Strong verbal, written communications and listening skills
  • Fluent written and spoken English

 

 

Giesecke+Devirent Mobile Security America, Inc. endeavors to make https://careers.gi-de.com/GieseckeDevrientMS accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)480-2300 or hr-us@gi-de.com. 
 

Giesecke+Devrient Mobile Security America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

We are looking forward to receiving your application!

Giesecke+Devrient Mobile Security America, Inc.
45925 Horseshoe Dr, Sterling, VA 20166
https://careers.gi-de.com/GieseckeDevrientMS
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