Customer Project Manager Financial Sector

Position Summary

G+D is seeking a Customer Project Manager to oversee the end-to-end delivery of multiple customer projects primarily within the Banking and Financial sector. The Customer Project Manager will lead cross-disciplinary teams through the project life cycle, ensuring timely, on-budget, and cost-effective completion. The role involves frequent customer engagement, technical coordination, and portfolio management. This is a hybrid role, requiring occasional on-site presence to our Lisle, Illinois and Twinsburg, Ohio card manufacturing facilities.

Key Responsibilities

• Simultaneously manage and deliver multiple customer projects within a 6-12 month lifecycle involving multidisciplinary and cross-border teams.
• Ensure projects are completed on-time, on-budget, and in a cost-effective manner.
• Collaborate with stakeholders to define project scope and objectives, ensuring alignment and feasibility.
• Create and manage project documentation including project plans, resource planning, and implementation schedules.
• Maintain a robust communication plan to keep all stakeholders informed; conduct status reporting and Executive Steering meetings.
• Proactively identify and manage risks and issues, implementing corrective measures as necessary.
• Adhere to company policies and industry best practices, managing testing cycles and tracking performance metrics.
• Act as the primary customer interface, ensuring alignment between customer needs, departments, and technical teams.
• Work closely with other project managers during customer acceptance testing and project handover.
• Perform other related duties as assigned, including occasional travel within North America (up to 25%).

Qualifications and Skills

• 5-7 years of proven project management experience.
• Strong negotiation skills and the ability to influence diverse groups.
• Experience with System Development Life Cycle (SDLC).
• Advanced proficiency in MS-Office, including Project, Word, Excel, PowerPoint, and Visio.
• Familiarity with Jira tools and SAP ERP is a strong asset.
• Prior experience involving POS/ATM financial authorization systems, integrated-circuits/smart cards, cryptography, and related payment card industry (PCI-CP) environments is a plus.

Education/Experience

• Bachelor’s degree in Computer Science, Business Management or a related field, with 5+ years relevant experience; or Associate Degree with 7+ years of experience.
• Project Management Professional (PMP) certification is an asset.

$$ Giesecke+Devrient ePayments America, Inc. endeavors to make https://www.gi-de.com/en/careers/jobs accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)480-2300 or hr-us@gi-de.com. 

Giesecke+Devrient ePayments America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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