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Customer Success Manager (m/f/d)

Location:  Munich
Stellen-ID:  25183

In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation.

At G+D IoT Solutions, we welcome colleagues with the imagination and drive to help us reinvent the future of IoT.

At G+D IoT Solutions , you’ll discover a culture in which you can learn, grow and thrive.

And find satisfaction in doing your part to make the world a cooler place, as a Customer Success Manager (m/f/d).

 

Your tasks

 

  • Customer Onboarding: Guide customers (old and new) through the onboarding process, ensuring a smooth transition and successful implementation of the product or service. 

  • Working with internal systems: Order & delivery plan, customer access and information management, cancelation of contracts
  • Relationship Management: Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact.
  • Renewals and Upselling: Monitor contract renewal dates and work to renew contracts, while also identifying opportunities for upselling and cross-selling additional products or services.
  • Performance Tracking: Track customer success metrics and KPIs to ensure customers are achieving their desired outcomes.
  • Customer Support: Provide guidance, or high-level technical and product support, addressing customer inquiries and resolving issues promptly. Do note we have a dedicated Support team to manage the direct requests
  • Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and share insights with the product development team.

Your qualifications

 

  • A degree in Business, Marketing, or a related field is preferred.

  • Business fluent in German (spoken and written).

  • Excellent communication and interpersonal skills. Ideally also having some prior experience in a customer-facing role (Sales, Biz dev, Marketing).
  • Being a strong team player, open minded and with the willingness to learn on the job.
  • Strong problem-solving abilities and a proactive approach to customer issues.
  • Ability to manage multiple customer accounts and prioritize tasks effectively. 
  • Communication: Ability to clearly convey information and build rapport with both customers, and internal stake holders
  • Problem-Solving: Aptitude for identifying issues and finding effective solutions.
  • Technical Knowledge: Understanding of the product or service to provide high-level guidance
  • Time Management: Efficiently manage time and prioritize tasks to meet customer needs.
  • Customer-Centric: Focused on delivering a positive customer experience and ensuring customer satisfaction.

 

 

 

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. 

 $$ Samson Tzeggai $$ Career@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=25183&career_ns=job_application

We are looking forward to receiving your application!
Mecomo AG
Max-Planck-Str. 8, 85716 Unterschleißheim
www.mecomo.com
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My team is shaping the future of IoT security.
I'm proud of what we do:

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