Client Engagement Manager

Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives. With more than 14,000 employees across more than 30 countries, we develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data.

G+D Mobile Security, the world leader in secure telecommunications systems via SIM / eSIM, is looking for a Client Engagement Manager (CEM).

The Client Engagement Manager (CEM) supports G+D customers throughout the entire lifecycle—from lead identification and sales through project execution and service delivery. Primarily a post-sales role, the CEM focuses on developing and maintaining strong customer relationships, enhancing business opportunities, and driving continuous service quality improvements based on direct customer feedback.

Key Responsibilities

• Customer Interface & Relationship Management
  • Serve as the primary point of contact for customers regarding service operations, including incident, problem, and change management.
  • Manage the customer relationship lifecycle, ensuring long-term engagement and satisfaction from a digital operations perspective.
  • Act as the customer’s voice within Digital Operations, advocating for their needs and ensuring a seamless experience.
• Service & Business Development
  • Identify and drive change requests, upsell opportunities, and contract renewals, collaborating with Business Development and Account Managers.
  • Ensure customers receive relevant training and consulting services in coordination with Sales, Business Development, and Service Managers.
  • Work closely with Service Operations to enhance service quality, leveraging direct customer feedback for continuous improvement.
• Cross-Functional Collaboration
  • Partner with Sales, Business Development, Service Managers, Project Managers, and the Digital Operations team to deliver outstanding service.
  • Engage with executives at the C-level to provide strategic support and ensure alignment with business goals.

Qualifications & Experience

• Bachelor's degree in Business Administration, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in a Service Management or similar role, preferably in an international telecommunications or IT services environment with large enterprise customers.
• Strong background in customer reporting, technical communication, and stakeholder management.
• Knowledge of networks, infrastructure, operating systems, databases, and applications.
• Experience working across multiple organizational units and cultural backgrounds.
• Industry expertise in telecommunications, automotive, or device manufacturing is preferred.
• ITIL Foundations v3 certification is required.
• Prior experience in research & development or IT is a plus.
• Fluent English (spoken and written).

What’s great about working with us:

• Inclusive Culture: Join a diverse, people-oriented environment with team members from various nationalities and backgrounds. We promote equality and are LGBT+ friendly.

• Global Collaboration: Work collaboratively with stakeholders around the globe.

• Career Development: Benefit from continuous training, coaching, and talent development programs.

• Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.

• Own canteen: take a break with our breakfast and lunch service: chose between a wild range of menus, salad desk, and sandwiches service. Nicely prices!

• Work-Life Balance: Flexible working hours with the option for remote work (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30; 3 days of remote work).

• Location: Sant Joan Despí. Easy communication by public transport o private transport.

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. 

 $$ Inmaculada Noguerol $$ inmaculada.noguerol@gi-de.com $$ +34 663906278 $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=25211&career_ns=job_application