Process Support Engineer

Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives. With more than 14,000 employees across more than 30 countries, we develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data.

G+D Mobile Security, the world leader in secure telecommunications systems via SIM / eSIM, is looking for a Process Support Engineer for its  global Sales department in Barcelona.

The main function of the Process Support Engineer will be to find a way to increase the added value of the assigned products and reduce their production costs.

Functions and responsibilities:

• Advise and provide technical support for the products, internally and externally.
• Define the general specifications of the projects according to the needs of the clients.
• Evaluate the projects requested by clients, determine their technical feasibility, estimate and control costs and deadlines, and establish priorities
• Define the configuration of the product according to the requirements agreed with the client. Verify and manage the approval of the final result. Define and verify the effectiveness and efficiency of the necessary production circuit.
• Carry out the follow-up of the projects and control the first productions, guaranteeing that the established quality and safety criteria and the client's requirements are met.
• Coordinate with other teams the development of applications demanded by customers and keep informed of new products.
• Offer technical support to the Sales area in the work of promoting the product (meetings with the client, commercial presentations, training courses, etc.). He will be in charge of the analysis of the solutions in the market and will collaborate in the definition of the strategy of products and applications.
• Ensure compliance with the code of conduct, corporate policy, procedures, standards, and internal commitments of the company (ISO 9001, ISO 14001, OSHAS 18001, IATF 16949...) and of the latter with clients (security measures, deadlines, specific customer requirements, quality, and confidentiality), and entities (PCI, VISA, MASTERCARD, GMSA, Common Criteria...); as well as current legislation on the protection of personal data.

General knowledge and skills:

• Academic studies in computer engineering, telecommunications, or similar.
• Previous experience in a similar position.
• Ability to work in a team, in an international environment.
• Good communication and self-organization skills.
• Ability to solve problems: ability to take the initiative and lead actions.
• Ability to follow processes, procedures and work instructions.
• High detail orientation.
• High English level.

What’s great about working with us:

• Culture and diversity: Join a people oriented environment with different nationalities and a great team spirit, flat hierarchies (everyone speaks to everyone). Equal Opportunity Employer and LGBT+ friendly.

• Global Collaboration: Work collaboratively with stakeholders around the globe.

• Career Development: Benefit from continuous training, coaching, and talent development programs.

• Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.

• Own canteen: take a break with our breakfast and lunch service: chose between a wild range of menus, salad desk, and sandwiches service. Nicely prices!

• Work-Life Balance: Flexible working hours with the option for remote work (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30; 3 days of remote work).

• Location: Sant Joan Despí. Easy communication by public transport o private transport.

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. 

 $$ HR Team Spain $$ seleccion.gdi@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=25065&career_ns=job_application