Technical Consultant
Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives. We develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data.
At G+D Mobile Security, a world leader in secure telecommunications systems, we are looking for a Technical Consultant in the Digital Offering Connectivity product line.
The Role
As a Technical Consultant, you will play a key role in bridging the gap between technology and our customers. This is a client-facing, technically driven position where you’ll act as a solution architect and trusted advisor throughout the entire customer journey.
You will be responsible for defining and presenting technical solutions, preparing statements of work, and ensuring the proposed architecture aligns with the customer’s needs. From pre-sales engagement to project execution and service delivery, you will oversee solution design and support change management processes.
You will work closely with Solution Sales Managers during the pre-sales and sales phases, and collaborate with Customer Service Managers post-sales to ensure smooth implementation and ongoing customer satisfaction.
The Tasks
- Provide technical competence in pre- and post-sales by translating customer requirements and describing technical solutions, selecting and combining own and 3rd party products and services and defining additions to build individual customer solution
- Translate customer problems into detailed technical architecture and interfaces to be covered by G+D products and services
- Create solution description, including design, specification and documentation of technical solution comprising hardware, software and 3rd party services with support from the Solution Sales Manager
- Technical and architectural assessment of customer requirements vs. solution portfolio
- Create change requests on existing and new customers with service architecture and technical competence
- Design and maintain customer solution based on standard portfolio of new and existing opportunities
- Act upon the input provided by Regional Head Service & Solution Sales in regards to customer requirements around solutions, products and services
- Conduct technical workshops, present technical solutions/use cases and perform training and consulting services with customers in collaboration with Solution Sales Managers and Customer Service Managers
- Complete DCT product and services component list including costing, definition and scoping of customizations
- Engagement and trust-building with relevant technical stakeholders from customer during solution scoping and design
- Complete the technical SOC in collaboration with Solution Expert and Product Manager in Mobile Security
- Costing for customizations in collaboration with Product Management, R&D and Service Operations
- Support to and interaction with other jobs an functions
Your Education & Experience
- University degree in engineering or related technical field
- Minimum of 3 years of experience with service software solutions within the B2B segment
- Experience in R&D, IT and/or related engineering field
- IT, Telecommunications and/or Payment industry experience
- Solution Architecture and solution scoping experience
- Experience of writing customer proposals and reports and be proficient in technical dealings with customers on the phone and in meeting
- Experience with working across different cultures
- Preferably experience with frequent customer contact and interaction
- 3+ years wireless (GSM) communications smart card And - Or Cellular Network 3G/4G/5GNR experience – highly preferred
- Experience working on cellular data plans with MNOs/MVNOs– highly preferred
Your Skills
- Deep understanding of complex software solutions
- Understanding of IT, cloud technologies and security information systems
- Knowledge in mobile networks, authentication platforms, secure domains, data generation, TSM and OEMs
- Advanced technical skillset in the Solution Sales area, e.g. cloud computing and open stack
- Service and solution sales knowledge
- Service specific knowledge
- Service Lifecycle Management, SLAs, deployment scenarios
- Market trends (e.g. XaaS, Cloud, Virtualization, Digitalization)
- Knowledge of IT and solution architecture
- Understanding of ITIL processes and Service Management
- Data analytics , Machine Learning Artificial Intelligence knowledge highly preferred
- AWS and Azure Cloud – AWS certified Architect knowledge is highly recommended
- Virtualization, Containers and Orchestration Services (Dockers, Kubernetes, VMWare, Openstack, Openshift)
- IoT and data transfer protocol knowledge such as MQTT, LWM2M, HTTPs, SMPP, SFTP, Diameter, SS7
- Familiarity with main development/scripting languages: Python, PHP, Java, C, C++, Bash, PL/SQL.
- Basic knowledge of quantum computing preferred
- Basic understanding of the entire development process. Advanced understanding of the sales process
- Accustomed to work with short deadlines in customer engagements
- Ability to present technical information in a pedagogical manner
- Service orientated selling approach
- Customer and service orientation
- Business acumen during pre-sales phase
- Drive for self-learning and improvement
- Ability to adapt to changes
- Ability to follow given processes, procedures and work instructions
- Strong verbal and written communications skills, listening and teamwork skills
- Fluent written and spoken English
What’s great about working with us:
- Culture and diversity: Join a people oriented environment with different nationalities and a great team spirit, flat hierarchies (everyone speaks to everyone). Equal Opportunity Employer and LGBT+ friendly.
- Global Collaboration: Work collaboratively with stakeholders around the globe.
- Career Development: Benefit from continuous training, coaching, and talent development programs.
- Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.
- Own canteen: take a break with our breakfast and lunch service: chose between a wild range of menus, salad desk, and sandwiches service. Nicely prices!
- Work-Life Balance: Flexible working hours with the option for remote work (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30; 3 days of remote work).
- Location: Sant Joan Despí. Easy communication by public transport o private transport.
$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.
$$ HR Team Spain $$ seleccion.gdi@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=25465&career_ns=job_application