Customer Operations Specialist
Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives. We develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data.
At G+D Mobile Security, the world leader in secure telecommunications systems via SIM / eSIM, we are looking for a Customer Operations Specialist to join our international team in Barcelona. This is an exciting opportunity for a customer service–oriented professional who thrives in a dynamic environment and wants to contribute to delivering excellence in the entire Order-to-Cash process.
Key Responsibilities:
- Manage and process customer orders and renewals accurately and efficiently.
- Ensure smooth execution of the Order-to-Cash (OTC) cycle, from order entry to invoicing.
- Act as the main point of contact between customers and internal stakeholders (Sales, Purchasing, Shipping, Technical Support).
- Provide proactive communication and problem resolution to ensure customer satisfaction.
- Collaborate closely with global Customer Operations teams to ensure alignment and consistency.
- Collect and maintain accurate master data from Salesforce, SAP S/4Hana, and other sources (emails, spreadsheets, Teams).
- Support the Head of Customer Operations and contribute to team initiatives.
- Ensure compliance with internal processes and company policies.Required Knowledge and Skills:
Required Knowledge and Skills:
- Proven experience in international customer service or order management.
- Strong problem-solving mindset, with the ability to work independently and as part of a team.
- Solid knowledge of SAP ECC or SAP S/4Hana (Order Entry and Invoicing).
- Excellent communication skills (written and spoken), with active listening and attention to detail.
- Proficiency in English (written and spoken).
- Intermediate level of French and/or Italian.
- Knowledge of export processes is a plus.
- Flexibility, openness to change, and eagerness to learn.
Preferred Qualifications:
- Bachelor’s or Master’s degree in Business Administration or related field.
What’s great about working with us:
- Culture and diversity: Join a people oriented environment with different nationalities and a great team spirit, flat hierarchies (everyone speaks to everyone). Equal Opportunity Employer and LGBT+ friendly.
- Global Collaboration: Work collaboratively with stakeholders around the globe.
- Career Development: Benefit from continuous training, coaching, and talent development programs.
- Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.
- Canteen: take a break with our breakfast and lunch service: chose between a wild range of menus, salad desk, and sandwiches service. Nicely prices!
- Work-Life Balance: Flexible working hours with the option for remote work (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30; 3 days of remote work).
- Location: Sant Joan Despí. Easy communication by public transport.
$$ Somos una empresa comprometida con la igualdad de oportunidades. Fomentamos la diversidad en todas sus formas y cultivamos un entorno de trabajo inclusivo, libre de prejuicios, discriminación y acoso, donde todas las personas empleadas se sientan valoradas y parte de la comunidad. Damos la bienvenida a todas las candidaturas, independientemente de su sexo, edad, raza, origen étnico, procedencia social y cultural, religión, discapacidad u orientación sexual.
$$ HR Team Spain $$ seleccion.gdi@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=26128&career_ns=job_application