Application Support Engineer VERIDOS

Job Summary

Acting as a trusted advisor to our customers in various engagements, ranging from technical development, configuration, and product support to business analysis. It includes requirement analysis, functional design, technical design, programming, testing, documentation, implementation, and ongoing technical support.

Primary Responsibilities

• Work in hand with Customer, application vendor and system administrators to analyze the requirements and create technical, functional designs. 
• Take a reported problem or issue from the customer, and triage if the issue is network related, hardware related, process related, or software related and engage the proper party to resolve the issue. Own the issue to completion giving the end customer updates, as necessary.
• Configure client setup on Commercial applications to reflect technical requirements. The applications include image capturing, facial recognition and SQL DB
• Perform unit, system testing and user acceptance testing. 
• Migrate code to all (User Acceptance and Production) environments.
• Package and support deployment or releases to Production systems and end point client terminals and provide support, remediation, and updates as required, for created deployment packages.
• Complete Change Management documentation and adhere to change management processes.
• Provide 2nd, 3rd level support and coverage for the applications and other software's alike.
• Interface with Development Manager and project manager for status and progress update for project works
• Coordinate with internal teams to ensure project deliverables are met on time and per quoted work effort. 

Secondary Responsibilities

• Work with clients and vendors to manage incoming implementation requests.
• Attend regularly scheduled meetings with Manager to provide updates and status of team.
• Troubleshoot and respond to application (Server and Client) production issues.
• Other duties as assigned.

Qualifications, Experience and Educational Requirements

Work Experience:

• 3+ years software development experience in Windows environment.
• Knowledge of one or more object-oriented programming languages is required, specifically knowledge of Java and C#.Net. 
• Knowledge and experience with Apache Tomcat and application containers 
• 2+ Knowledge and experience of MS SQL is required (stored procedures, functions, queries)

Skills and Competencies:

• Excellent understanding of various file formats and software integration.
• Ability to troubleshoot at the system level, network, hardware, software, OS, etc. inclusive of examination and analysis of logs.
• Excellent verbal and written communication skills is required.
• Ability to work well in a team environment is required.
• Ability to manage competing priorities across multiple projects is required.
• Must be able to work against deadlines and outside regular office hours when the arises.
• Must be willing to travel to our regional offices, global production sites to provide support and coverage.

Education:

• Bachelor's degree in computer science or another closely related field such as software engineering or information technology

Working Conditions

• Sitting for extended periods of time.
• May be required to work evening or weekends to meet deadlines.
• Travel to our offices and production sites in other countries.

Additional Information

*This job description is not intended to be all inclusive.  The candidate hired will also perform other   reasonable related business duties as assigned by the supervisor.  The company reserves the right to   revise or change job duties as needed.  This job description does not constitute a written or implied contract of employment.

Veridos Canada Ltd. is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals.

By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status, or valid work permit.

Please note:  Reference Checks and Credit, Criminal Background Checks will be administered on suitably qualified candidates.
 

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. If you would like to contact us, please contact Human Resources at jointheteam@veridos.com