Director Service & Maintenance (m/f/d)

For our department Sercie & Maintenance department we are looking for a

Director Service & Maintenance (m/f/d)

at our location in Munich or Berlin. 

Your responsibilites:

• Management of the Service & Maintenance department and the global Service & Maintenance team
• Strategic development of the Service & Maintenance Global Team with regard to Global Service & Maintenance Hubs, outsourcing decisions, development of a strong partner network, etc.
• Promotion of the productization of the Service & Maintenance offering
• Increase Service & Maintenance revenue and profitability
• Ensure proper and timely execution of S&M projects in collaboration with all required internal and external stakeholders
• Monitoring and controlling the Service & Maintenance projects based on defined KPIs (e.g. service delivery in time, budget, quality and customer satisfaction)
• Further development of the applied work methodology (S&M @ Veridos) for the optimized implementation of Veridos' S&M processes (SLAs and OLAs) through the Community of Practices
• Efficient use of resources through optimized deployment of employees in projects
• Digitalization of after-sales processes
• Team-oriented employee management characterized by cooperative collaboration and employee development
• Strategic leadership of the team as well as operational work in day-to-day business

Your profile:

• Many years of professional experience in the project business, preferably in the international government, plant or service business
• Completed studies in mechanical engineering, computer science, industrial engineering or comparable training/professional experience
• Experience as a service (level) manager 
• ITIL know-how/certificates an advantage
• Leading/coaching management style and sound experience in team/department management 
• Business fluent in English; a second European foreign language is advantageous
• Independent, very analytical and goal-oriented way of working with a corresponding desire for sustainability
• Intercultural experience and assertiveness

Your benefits:

• We offer an extremely interesting business and client environment in an international context
• Through your expertise, you can actively shape the working methods and processes applied in your work environment and thus directly influence and experience the success of your commitment
• Benefit from 30 days of holiday per year
• A company pension scheme is part of our comprehensive remuneration package for you
• We promote your personal and professional development through a wide range of training and further education opportunities
• You will benefit from a work-life balance, supported by the possibility of mobile working and the new Flex Office concept, attractive family benefits and a diverse company health management