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Project Manager Service (m/f/d) Iraq

Location:  Munich
Requisition-ID:  2597
Business Sector:  Veridos GmbH

Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture infrastructure, or issuing a country’s first standardized national smart ID cards – the experts at Veridos can expect to be regularly involved in interesting, ground-breaking and large-scale projects such as These.

Do you want to support our mission to provide governments around the world with the best identity solutions for their citizens? Would you like to do your bit to make the world a little safer for everyone?

Veridos is a valued and trusted partner of governments and regional authorities all over the world – we already count more than 70 countries among our clients. In addition to our headquarters in Berlin and offices in Munich, Veridos also has representatives around the world, including the United States, Canada, Mexico, Singapore, and the United Arab Emirates. We currently employ around 400 people worldwide.

Our very international team includes people from a variety of academic and professional backgrounds and many different countries. Collectively, we speak more than 10 different languages.

In our department Service & Maintenance we seek with the starting date as soon as possible a


Project Manager Service (m/f/d)


in fulltime at our Location in Munich.


The main tasks are:

  • Ensure appropriate SLAs/OLAs with internal and external supporting organizations in place
  • Review SLAs/OLAs targets and metrics where necessary
  • Initiate, coordinate and agree appropriate actions to maintain or improve service levels
  • Plan and organize regular preventive maintenance activities
  • Analyze and review actual service performance against Service Level Agreements and Operational Level Agreements (OLAs)
  • Evaluation and classification of incidents, events, problems and service requests
  • Starting appropriate actions to solve the tasks within the Service Level Agreements (SLAs) e.g. assignment of incidents to service field engineers or the appropriate subcontractors
  • Provide regular reports on service performance and achievement to the client and the Veridos management
  • Prepare offers of maintenance services, spare parts, wear and tear parts, consumables and simple enhancements for the installed Document Lifecycle System (DLCS)
  • Support of Sales, Proposal- and Project Management in all Service Issues
  • Participate in the planning, coordination and implementation of all service related issues in Veridos' customer projects (e. g. hardware and software installation, Factory Acceptance Tests and Site Acceptance Tests)
  • Ensure alignment of Veridos' solutions to client business needs


 The Project Manager Service has to ensure for entire delivered IT-System/-infrastructure:

  • Solving of incidents
  • Scheduling of preventive and corrective maintenance activities
  • Conclusion of support contracts with product and service vendors
  • Fulfillment of the contracted tasks of subcontractors and service partners
  • Achievement of the agreed targets of the contribution margin 2 during the whole service lifecycle
  • overall customer satisfaction
  • Reporting of problems and changes


Your Profile:

  • University Degree with technical Speciality (e. g. computer science, electrical engineering)
  • Work Experience for at least 5 years at Project Management or Technical Service of complex IT-Systems / IT Infrastructure
  • Confidential attitude, assertiveness, distinctive communication skills
  • High degree of Customer Orientation and intercultural Competence
  • High Process- and Target Orientation
  • ITIL & Project Management Certification (GPM, IGMA, PMI) is preferable
  • negotiation level in English, good knowledge of German and Arabic language will be an add-on
  • willingness to travel, e.g. Iraq

Did we spark your interest?

We are looking forward to receiving your application. Please make sure to let us know your earliest starting date.

Veridos GmbH
Truderinger Strasse 15, 81677 Munich
We make identities more secure every day.