Technical Program Manager

Job Summary

Veridos America, a global leader in integrated identity solutions, is seeking a Technical Program Manager to oversee business processes, gather requirements, and manage projects from start to finish. The ideal candidate will have a strong background in technical business analysis and project management, with experience in the public sector and identity-related projects.

Primary Responsibilities:

• Gather and analyze requirements to document business needs and requirements for software solutions.
• Optimize business processes by developing a deep understanding of current program business rules and process workflows to identify areas for improvement.
• Develop documentation, including creating business cases for change requests, functional and technical specification documentation, and process workflow models.
• Lead requirements workshops to facilitate discussions and validate solution requirements to ensure alignment with Veridos and client business objectives is a key responsibility.
• Translate business needs into solutions by converting requirements into actionable technical specifications and project plans.
• Support testing and deployments, assisting with UAT, developing test plans, documenting system configurations, and troubleshooting issues during deployments.
• Deliver training by developing and presenting new solution training materials for internal teams and clients.
• Identify opportunities for process automation and optimization within client-related workflows.
• Utilize data analytics to recommend system improvements and track KPIs for data-driven decision-making.

Secondary Responsibilities:

• Define and scope projects by establishing project objectives, milestones, and success criteria.
• Lead project kickoffs by organizing formal kick-off meetings to define scope, schedule, and risks.
• Maintain project plans and risk register to track project progress, risks, and schedule changes.
• Manage cross-functional teams by coordinating efforts to ensure timely and budget-conscious delivery.
• Monitor and adapt project execution, resolving issues, and communicating updates.
• Ensure compliance with requirements by maintaining traceability from RFPs and contracts to project deliverables.
• Oversee small accounts under senior leadership supervision.
• Coordinate with external vendors and partners to ensure project deliverables meet contract requirements.
• Act as a Scrum Master or Agile coach when necessary to drive iterative development cycles.
• Monitor project budgets and financials to ensure cost-effective execution.
• Direct the transition of projects from deployment to operational support for a seamless transfer.
• Build strong relationships by engaging with internal and external stakeholders, including key clients.
• Act as a liaison to ensure clear communication between business and technical teams.
• Manage expectations by maintaining transparency in deliverables and project scope.
• Provide status updates by participating in leadership meetings to report progress and risks.
• Drive collaboration and leadership to engage and motivate stakeholders for project success.
• Develop executive-level reports and presentations for senior leadership and external stakeholders.
• Spearhead organizational change efforts to ensure seamless adoption of new solutions through change management.

Required Experience & Qualifications:

• Applicants must possess either United States citizenship, permanent resident status, or valid work permit.
• Ability to pass reference, credit, criminal background and drug screenings.
• 5+ years of experience in business analysis and project management.
• Bachelor’s degree in Business, Information Technology, Engineering, or related field.
• Proficiency in Agile, PMI-PMP, and/or Scaled Agile (SAFe) methodologies is required.
• Strong analytical and problem-solving skills are essential.
• Excellent communication skills are necessary.
• Ability to lead cross-functional teams and manage client expectations is vital.
• Proficiency in project and business analysis tools, including JIRA, Confluence, MS Project, SharePoint, Visio, Excel (Pivot Tables, Data Analysis), Power BI, Slack, MS Teams, Outlook.
• Self-starter who takes ownership of projects and drives them to resolution with minimal supervision.
• Strong leadership skills with the ability to engage, collaborate, and motivate stakeholders to drive project success.

Preferred Experience & Qualifications:

• Knowledge of biometrics or identity verification workflows.
• Familiarity with software deployment processes and IT infrastructure.
• Experience in AI-based tools for process improvement.
• Experience in government technology solutions, secure credential manufacturing or familiarity with government sector projects.
• Project Management Professional (PMP) certification.
• Certified Business Analysis Professional (CBAP) certification.

Working Conditions

• Primarily a home office-based role, requiring extended periods of sitting and online collaboration with multiple time zones.
• Some evening or weekend work may be required to meet deadlines
• Occasional on-call after-hours support required for software deployments, security patching, or emergency support as needed for troubleshooting / resolving issues.
• Occasional travel to regional or international offices and production sites.
• Travel to client sites for solution requirements elucidation, quarterly business reviews, software and delivery project status meetings.

Additional Information

• This job description is not intended to be all inclusive. The candidate hired will also perform other reasonable related business duties as assigned by the supervisor. The company reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.
• Veridos America. is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals.
• By applying to this position, you are confirming you possess either United States citizenship, permanent resident status, or valid work permit.

The pay range for this position is $100,000 – $115,000 per year.  Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. If you would like to contact us, please contact Human Resources at jointheteam@veridos.com