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Head of Service Operations (m/f/d)

Location:  Munich
Stellen-ID:  8066

In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At G+D Mobile Security, you will play a key role in realizing the digital transformation.

Your tasks:

  • Develop and coach a global team with the right mix of business knowledge, technical skills and competencies towards an agile organization
  • Managing daily global infrastructure & application operations to ensure high availability, SLA targets and service operation KPIs are met
  • Improve customer satisfaction from a service operations perspective and be key exchange with clients and internal departments
  • Leading global infrastructure & application modernization and simplification effort including transition to cloud services
  • Providing direction on what emerging technologies should be incorporated into infrastructure products and services to successfully deliver overall technology strategy
  • Working with executive leadership team to establish and implement a strategy for ensuring a stable, secure, and cost-effective infrastructure
  • Overseeing incidents resolution, working across functions and providing strategic input to ensure any underlying issues are fully remediated
  • Grow and develop a global, high-performance operations teams and lead them to the next level
  • Ensure cost control, forecasting and planning from maintenance perspective, including OPEX and CAPEX planning so budget and resource targets for Global Service Operations are met
  • Follow Trusted Connected Devices Divisions process landscape and compliance requirements
  • Ensure compliance and information security requirements are respected in service operations, be accountable for the operational audits like Security, data protection, GSMA and PCI/DSS
  • Manage and provide oversight for infrastructure vendor and partner relationship

Your profile:

  • University degree in engineering, business, or related fields 
  • A minimum of 5 years of experience in managing service operations teams
  • A minimum of 5 years successful service operations experience in the IT, Technology and/or Security Information systems industry
  • Understanding of IT, cloud technologies and security information systems
  • Experience from having a global, operational leadership roles
  • Strong commercial experience with good understanding of strategy tools, competitive analysis, and financial business models
  • Market knowledge of Telecommunication, OEM`s in the area of mobile devices
  • Preferably MBA or equivalent experience 
  • Preferably experience with security, data protection, GSMA and PCI/DSS audits
  • Strong verbal and written communications skills, listening and teamwork skills, and effective presentation skills
  • Entrepreneurial spirit and drive
  • Fluent written and verbal English, and ability to work across cultures

We are looking forward to receiving your application!

Giesecke+Devrient Mobile Security Germany GmbH
Prinzregentenstrasse 159, 81677 Munich
My team is shaping the future of IoT security.
I'm proud of what we do: